A number of my courses are stuck on loading and have been intermittently for a few weeks, but now it has become permanent with a three-hour wait before a learner gave up today. This is damaging to our learner experience, and ultimately to our business which we run with Articulate 360 as our choice of software. It is frustrating for all concerned. For reference, we have tried across several browsers and in cognito mode to no avail.
Thanks so much for reaching out. Sorry to hear you've run into this snag. I truly understand your frustration!
I see that you've opened a support case and you're working with my colleague Luiza. You're in great hands!
We'll continue the conversation over in your case.
Hi Karl! Thanks so much for being supportive and sharing what you're experiencing on your end with Sam! We have such a wonderful and helpful community! 👏
2 Replies
Hi Sam,
Sorry to hear about your issues.
FYI, we are not having the same loading problems.
How are you delivering your Rise courses to your students? LMS?
Hi Sam,
Thanks so much for reaching out. Sorry to hear you've run into this snag. I truly understand your frustration!
I see that you've opened a support case and you're working with my colleague Luiza. You're in great hands!
We'll continue the conversation over in your case.
Hi Karl! Thanks so much for being supportive and sharing what you're experiencing on your end with Sam! We have such a wonderful and helpful community! 👏
Hope you both have a great start to your day! 🎉