Embedded Storyline in Rise - doesn't 'play'
First of all I love that we can now embed a storyline file in a rise block. And even better, we can now use a combination of completion triggers and the continue block to ensure the learner completes the content.
For the most part it works perfectly in our environment. We use Workday Learning and have had no issues through the Workday App or through multiple browsers. Until this week, when we launched Workday Learning to a wider audience, and therefore, a wider range of environments. We now have a situation, where if a learner is using an iPad (<iOS 10), the content doesn't load or play (tested using Safari and Chrome). Instead, an image of the opening screen with a Launch button is shown. (see attached screenshot). The Launch button is active, but nothing happens. I've also been told this happens on a Mac, however I've been unable to replicate or get enough information about it to understand the conditions it happens.
All other Rise elements work.
Can anyone explain why this is happening, or provide a workaround?