Embedded Storyline in Rise - doesn't 'play'
Mar 20, 2018
Hi,
First of all I love that we can now embed a storyline file in a rise block. And even better, we can now use a combination of completion triggers and the continue block to ensure the learner completes the content.
For the most part it works perfectly in our environment. We use Workday Learning and have had no issues through the Workday App or through multiple browsers. Until this week, when we launched Workday Learning to a wider audience, and therefore, a wider range of environments. We now have a situation, where if a learner is using an iPad (<iOS 10), the content doesn't load or play (tested using Safari and Chrome). Instead, an image of the opening screen with a Launch button is shown. (see attached screenshot). The Launch button is active, but nothing happens. I've also been told this happens on a Mac, however I've been unable to replicate or get enough information about it to understand the conditions it happens.
All other Rise elements work.
Can anyone explain why this is happening, or provide a workaround?
Alison
23 Replies
Hi Alison! Do you know if the Articulate Mobile Player options was enabled when the Storyline course was being published?
Hi Crystal,
Yes, it was selected as per attached screenshot
Regards Alison
Yes! Thank you so much. You've saved me a whole lot of work and rework.
It's a bit disappointing that learners using newer mobile devices won't have the nicer interface - because it turns out the problem isn't specific to storyline embedded in Rise. The same thing happens for published storyline content on older devices.
I'm glad that helped, Alison!
Can you tell me a little more about what you mean regarding the "nicer interface?" Just to clarify, the new responsive player is automatically launched on any mobile device with Storyline 360.
Unless you need to make content available for offline viewing on an iPad or an Android device, you may not need to include the Articulate Mobile Player option. Let me know if I'm misunderstanding, though!
Hey, I just dipped into this discussion because I am previewing a course i made in Rise- with a Storyline block section. The Storyline is not playing when I Preview in Mobile mode. Its playing in Preview mode in all other designs EXCEPT the Mobile view. Are you saying here that we SHOULD or SHOULD NOT check the "Use Articulate Mobile Player" when publishing the Storyline course? Could one of these settings be the reason its not previewing in the mobile view?
Hey Jennifer!
Storyline blocks won’t work when you click the smartphone preview icons in Rise, but they’ll work as expected in published output on smartphones. One way I like to test how a Rise lesson will appear on a smartphone is by opening the Rise "Share" link in a mobile browser.
Give that a try, and let me know if the Storyline Block works correctly there!
Hey Jennifer. Just to add to Alyssa's comment, The Articulate Mobile Player is what we recommended in previous versions of Storyline for courses to look their best on mobile devices. Since we've launched the responsive player with Storyline 360 (and 3!), you generally won't need to use the Articulate Mobile Player.
Hi Crystal. How do I get to this settings screen? When I publish to Articulate 360, it is defaulted to "HTML5 Only". Thanks.
Hi Alexander,
Sounds like you may be utilizing the Modern Player, which is HTML5 only.
You can see the settings discussed here if you switch to the Classic Player:
Thanks Leslie!
Absolutely. Just let us know if you need anything else.
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How do you disable AMP? Thanks in advance.
Hi Mumtaz,
To disable AMP, simply uncheck the box in the Publish format window (see screenshot).
Let me know if there's anything else I can do to help! :)
Thank you. I have a storyline file embedded in a Rise Course. When I run the course on my iPad, the storyline file doesn’t seem to open. I chose the format that was recommended and disabled AMP. Please advise.
Thanks,
Mumtaz
Manager, Learning Technology, Learning & Development | ph: 617.673.8788 (Eastern Standard Time| email: mbadshah@brighthorizons.com
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Hi Mumtaz,
I'm sorry to hear you're having issues here. The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
Also, just thought I'd point out that when you respond directly from your email, your signature is appended to the message. You may want to pop in there and edit out any personal information that you don't want to share with the community.
I am having the same issue. The Storyline interaction is not displaying in Rise when viewed in Safari. I re-exported based on the information in this thread and it still does not work.
Hi Annie,
I'm sorry you're having some trouble with this. I tested it on my end and am not seeing the same issue. Not to worry - our Support team can help you get to the bottom of this. You can contact them here.
Please reach out if I can help with anything else. :)
Hello,
I have also embedded a StoryLine file in RISE and it will work beautifully in IE and Chrome but not on my Chromebook. I publish using the Modern Player but it says "Chromeless" and I cannot find a way to shut that off. What does it mean? Help?
Other settings:
HTML 5 only
Modern - Chromeless
Quality - Custom Optimization
Hi there, Dawn! We're investigating an issue with Storyline blocks not showing up in Rise 360 properly. I'll post an update here as soon as I can. Thanks for letting us know what's going on!
I am having the same issues as Dawn.
I am trying to put a SL file into Rise. I published the SL to Reivew360 and followed normal steps to add it to Rise. When I preview it in Rise -it works perfectly however, when I load into my LMS (Workday) nothing happens in that block. It just shows up blank. Any ideas?
Thank you for letting us know, Lisa. Our team is hard at work implementing a fix for this issue. As soon as it is resolved, we will send you an update!
Hi there, everybody!
In today’s update for Rise 360, we fixed the issue where some Storyline blocks weren’t loading in Rise 360 courses. You can export your Rise course for web or LMS again, and everything should work as expected.
Have a great day!
Thank you for getting to this fix so quickly!