Export Question

Hi Tom. I'm having the same issue. I can't export anything from Rise. It's a course I started from stratch (ie, it wasn't a duplicate). Hopefully we'll get some advice re how to fix. Louise

I have logged a support ticket

Hi Tom and Louise,

I am also have the same issue with exporting and have also logged a support ticket. Haven't yet received a resolution.

Hello Tom, Louise, and Elise :)

Sorry to hear that you've all run into an issue with this.

I just checked our status page for any outages and tested on my system, and all seems well.

I do see where you've all opened support cases (thank you for that), but I was curious what browser you were utilizing and if you had tried using another during your testing?

We are a bit backed up from the holiday time off, so thought I could pop in and gather a bit more information perhaps.

I'm using chrome

Hi Leslie. Thanks for taking a look at this. It is working now. Did I read that there was any update last night? Perhaps this sorted it out. To answer your question in case it comes up again, I used several different browsers including Chrome, Explorer and Microsoft Edge and three different computers. And tried restarting. 

I am using Chrome as well. It is working for me as well. Thank you !

Thanks Elise! I see that Louise and Tom mention that this is working as expected for them now. Was your issue resolved as well?

Thanks so much for the update Tom :) I added a note to your case to let Angelo know that this is resolved, but it looks like you did have some other questions he's assisting you with.

Hi Louise! Thanks for letting me know that it's working for you now.

We did have some scheduled downtime last night, but I'm not sure what all was on the agenda.

Thanks for sharing the information and hopefully you will not run into this issue again :)