One of my team members is out for the next few weeks. I need to make a change today to a Rise course he created. I am a team admin, but I don't see how to access his course. Can anyone point me in the right direction?
They should have, but they didn't, hence the question above on how to get access. Also, being a collaborator only enables me to edit, not publish the course, so it still wouldn't solve this problem.
Being added as a collaborator wouldn't help with this issue, since collaborators can only edit the course, not publish it (the course would need to be published and put into the LMS in order for learners to see the new version). In future updates will collaborators be able to publish courses? Or will there be a way to have more than one owner?
Hello, wondering if there has been an update to this? I would like to set up the default for ALL members on our team to be able to access each other's content. This is kind of an essential option for large development teams.
Hi there, Adam. Right now, you'll need to add each of your collaborators to each of your courses. We're tracking the need for enhanced course management for teams, and I'll tag this discussion to be updated with changes.
Any update on this? There has to be a way to gain access to content other than relying on the original author to share a copy or designate collaborators. What about the "hit by a bus" scenario? What if someone is 99% finished with a course, or just finished and loaded to a LMS, and is then unable to continue or share with others, due to illness, accident, etc? Is the team just out of luck with no option but to start over or rebuild from scratch? There must be a better way. Please escalate this issue.
If you add collaborators as Course Managers, that should resolve most of your issues:
A Course Manager can do everything except edit labels, transfer ownership, and delete the course.
In a worst case scenario, the Rise Account Manager in your organization can always transfer all the courses owned by a departed team member to another current team member.
So it's never necessary to start over or rebuild a course from scratch.
Unfortunately this isn't a great option with larger teams. We have 10 developers and it's not very pleasant to have to assign every course to every team member each team. We have the ability to share Storyline blocks easily with all members in a few clicks, it would be nice to have the same option with courses.
An example, I had a team member on vacation and a course she developed needed an emergency update. It was far more complicated than it needed to be to have that update completed.
"In a worst case scenario, the Rise Account Manager in your organization can always transfer all the courses owned by a departed team member to another current team member."
Note this applies to the Rise Team Administrator for your organization. To find out who this person is in your organization, click on your account icon at the top of this page and choose Account.
On the next page, click Team Info on the left. You will see the names of your Rise Team Administrators. They can perform the following actions:
I had to click on the specific user who originally shared it with me, which was Danielle. This threw me off because I thought I could access it from "All Courses" but apparently that's not how it works. I still think it's a confusing that "All Courses" isn't All Courses, but now I know where to find it.
I just wanted to get clarity. This is on a course-by-course basis, rather than a team basis? So I can't just have my entire team designated as a collaborator of all of each of their courses?
That seems like a case study for a process improvement...
This has been a constant frustration for me and my team. Why can't multiple individuals publish a course. I work with another team member. She is the course owner and she has added myself as the course manager. I am still unable to publish the course to a mutual Review 360 area that we are both working on. I have made my edits to the course just fine but now when I go to publish the course I get an error message more than likely due to the fact that I don't have any kind of permission to publish a course. My co-worker has to do that and its a total pain to have to complete my edits and then to ask her to publish the course. Not a good solution here. There needs to be a better collaboration method for this software so large teams can work on one project and be able to edit and publish to that one project. Not just having one Review 360 area assigned to one user. There needs to be one specific review area where multiple collaborators can work and publish to that one area. Just like everyone else has posted in this forum. When will this item be solved?
I just hired a new content developer and spent a ridiculous amount of time adding his email (can't even select him from a dropdown) as a collaborator, then having to make him a course manager. The way this works is garbage.
This is not team collaboration
Seems like a simple fix:
Role based permissions - collaborator, manager, admin, etc
Use folder based permissions - only I can see content, managers see content, all team can see content, etc
Have standard settings that allow the owner (or admins) make it available to all team members, select team members of private.
Admins should be able to do and see all.
Love the product but this needs to be fixed. I have another new hire coming soon and not looking forward to this. What happens when we have 100+ courses. What happens if someone leaves...
35 Replies
They should have added you as a collaborator and then you can edit.
Hi Deborah,
Unfortunately, admins don't have any way to access the courses created by individual users unless those users add them as collaborators.
That being said, if you get in touch with our Support Team they may be able to help you out. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
They should have, but they didn't, hence the question above on how to get access. Also, being a collaborator only enables me to edit, not publish the course, so it still wouldn't solve this problem.
Hi Allison,
Being added as a collaborator wouldn't help with this issue, since collaborators can only edit the course, not publish it (the course would need to be published and put into the LMS in order for learners to see the new version). In future updates will collaborators be able to publish courses? Or will there be a way to have more than one owner?
Hi Deborah,
Our support team may be able to do more than just add you as a collaborator, so I would reach out to them and see what they say.
We're currently working on adding some new features around permissions. Say tuned to our What's New page to find out more!
In the meantime, if there's anything else I can do to help, please let me know!
Hello, wondering if there has been an update to this? I would like to set up the default for ALL members on our team to be able to access each other's content. This is kind of an essential option for large development teams.
Hi there, Adam. Right now, you'll need to add each of your collaborators to each of your courses. We're tracking the need for enhanced course management for teams, and I'll tag this discussion to be updated with changes.
Any update on this? There has to be a way to gain access to content other than relying on the original author to share a copy or designate collaborators. What about the "hit by a bus" scenario? What if someone is 99% finished with a course, or just finished and loaded to a LMS, and is then unable to continue or share with others, due to illness, accident, etc? Is the team just out of luck with no option but to start over or rebuild from scratch? There must be a better way. Please escalate this issue.
Hi Heather,
If you add collaborators as Course Managers, that should resolve most of your issues:
A Course Manager can do everything except edit labels, transfer ownership, and delete the course.
In a worst case scenario, the Rise Account Manager in your organization can always transfer all the courses owned by a departed team member to another current team member.
So it's never necessary to start over or rebuild a course from scratch.
Unfortunately this isn't a great option with larger teams. We have 10 developers and it's not very pleasant to have to assign every course to every team member each team. We have the ability to share Storyline blocks easily with all members in a few clicks, it would be nice to have the same option with courses.
An example, I had a team member on vacation and a course she developed needed an emergency update. It was far more complicated than it needed to be to have that update completed.
"In a worst case scenario, the Rise Account Manager in your organization can always transfer all the courses owned by a departed team member to another current team member."
How?
Hi Heather,
Note this applies to the Rise Team Administrator for your organization. To find out who this person is in your organization, click on your account icon at the top of this page and choose Account.
On the next page, click Team Info on the left. You will see the names of your Rise Team Administrators. They can perform the following actions:
https://community.articulate.com/articles/articulate-360-teams-managing-users-groups-and-admins#users
See the section Remove Users and the instructions about what to do with courses owned by outgoing team members.
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Any progress on this?
We have 4 people in the same team, and we'd like any content created by one available to the rest of the team.
Hi Gerritt,
In addition to the course owner, all your other team members can also access the course if the course owner adds them as Course Collaborators.
See https://community.articulate.com/articles/rise-360-work-on-a-course-with-other-team-members
In one of my co-worker's Rise courses, I have been appointed as the course owner but I still can't see it in my list of Rise courses.
We're in the same sub-team in our Articulate 360 Teams web console page.
Any idea why I'm not able to see it?
Hi Nathan!
Please access Rise 360 then on the left side of the screen, can you click on Shared with me to check if the course is there?
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I DO have it!
I had to click on the specific user who originally shared it with me, which was Danielle. This threw me off because I thought I could access it from "All Courses" but apparently that's not how it works. I still think it's a confusing that "All Courses" isn't All Courses, but now I know where to find it.
I just wanted to get clarity. This is on a course-by-course basis, rather than a team basis? So I can't just have my entire team designated as a collaborator of all of each of their courses?
That seems like a case study for a process improvement...
Hi Kristin,
Yes, this is on an individual collaborator and course-by-course basis.
It cannot be done on a team basis.
Looking forward to RISE updates on permissions (specifically - only one person being able to publish); it's a constant hurdle.
This has been a constant frustration for me and my team. Why can't multiple individuals publish a course. I work with another team member. She is the course owner and she has added myself as the course manager. I am still unable to publish the course to a mutual Review 360 area that we are both working on. I have made my edits to the course just fine but now when I go to publish the course I get an error message more than likely due to the fact that I don't have any kind of permission to publish a course. My co-worker has to do that and its a total pain to have to complete my edits and then to ask her to publish the course. Not a good solution here. There needs to be a better collaboration method for this software so large teams can work on one project and be able to edit and publish to that one project. Not just having one Review 360 area assigned to one user. There needs to be one specific review area where multiple collaborators can work and publish to that one area. Just like everyone else has posted in this forum. When will this item be solved?
PLEASE FIX THIS!!!
I just hired a new content developer and spent a ridiculous amount of time adding his email (can't even select him from a dropdown) as a collaborator, then having to make him a course manager. The way this works is garbage.
This is not team collaboration
Seems like a simple fix:
Love the product but this needs to be fixed. I have another new hire coming soon and not looking forward to this. What happens when we have 100+ courses. What happens if someone leaves...
Should be a priority.