Images not uploading in Rise 360

Yes. I also get an error message about losing content if I try to return to the Rise360 main page from the course.

That's the thing though. I'm not getting any error message. The hourglass keeps spinning and nothing happens

Oh thank god it's not just me. The images won't load - gives me an error SOMETIMES, but sometimes it just says "uploading" forever - and in some parts of my course images I uploaded weeks ago have gone missing entirely. 

Hi everyone,

So sorry for the interruption. We’ve identified an issue with images loading in Rise 360, Content Library 360, and Review 360. This issue will prevent users from being able to view, upload, or export images. We’re looking into what went wrong and will update you as soon as we have more info.

Subscribe to our status page here for the latest updates!

I also get a message when I try to return to the main application that if I leave the page my changes may be lost. Is that true?

Yes, same here. And now I'm a bit worried about all the other guides I've developed and that are in use by my trainees.

Pleased I read this, I thought I was doing something wrong!

Hi Alyssa, 

thanks for the update.

I do have to point out that images have been disappearing as well, and I'm a bit worried that previously developed Rise guides will be affected.

Hi everyone, 

The problem seems to have been fixed for the upload but I'm still concerned about previous works.

Could I get more details on that please?

Thanks

Hi everyone! 

We've implemented a fix for this issue, and our systems are recovering. You should be able to view and upload images and publish content from Rise 360 to Review 360. We'll continue to monitor performance carefully. 

Rafik, this fix applies to new and previous Rise 360 courses, so your guides should be working normally.

Phew, working again for me - previous images seem to have reappeared too 

Hi Alyssa,

Thanks for the support!!

Always appreciated!!