Has anyone faced the issue of not being able to upload images in Rise? This is the second day that Rise wouldn't let me upload images. I either get the message "There was an issue uploading. Please try again" or it times out. I have cleared my cache, restarted my computer, tried different versions of images, resized them, switched to Firefox... Nothing seems to work. Any suggestions?
Is there a reason this logo will not load in Rise? This is in the course, theme, add logo area. This is the error message: Please verify the file type is an image and try again
Sorry you've run into this issue. I can't reproduce it on my end and I am able to upload that logo to a Rise course no problem, so please submit a Support case if you need further assistance with this and make sure to include a screenshot of the error message and your logo file. Thanks :)
Hi there, Alison. We're having an issue with images loading in Rise 360 and Review 360. We've got a status up, and we'll be updating regularly. I'm sorry for the trouble!
Sorry to hear you're having trouble uploading images to Rise 360. Do you see an improvement if you switch web browsers? Does this problem happen with any image file you upload?
9 Replies
Hi Jumi,
I'm sorry you're running into issues here. I just tested this out and everything seems to be working as usual on my end.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Is there a reason this logo will not load in Rise? This is in the course, theme, add logo area. This is the error message: Please verify the file type is an image and try again
Hi Tammy !
Sorry you've run into this issue. I can't reproduce it on my end and I am able to upload that logo to a Rise course no problem, so please submit a Support case if you need further assistance with this and make sure to include a screenshot of the error message and your logo file. Thanks :)
Has anyone else had this problem? I am running into this today. It keeps timing out. My coworkers have been able to upload today just not me.
Hi there, Alison. We're having an issue with images loading in Rise 360 and Review 360. We've got a status up, and we'll be updating regularly. I'm sorry for the trouble!
Hi again, Alison. We've confirmed that images are working normally in Rise 360 and Review 360 again.
thank you !
now i have error, Images not uploading on Rise
Hi Sergey,
Sorry to hear you're having trouble uploading images to Rise 360. Do you see an improvement if you switch web browsers? Does this problem happen with any image file you upload?
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