Images not uploading on Rise

Has anyone faced the issue of not being able to upload images in Rise? This is the second day that Rise wouldn't let me upload images. I either get the message "There was an issue uploading. Please try again" or it times out. I have cleared my cache, restarted my computer, tried different versions of images, resized them, switched to Firefox... Nothing seems to work. Any suggestions?

3 Replies
Allison LaMotte

Hi Jumi,

I'm sorry you're running into issues here. I just tested this out and everything seems to be working as usual on my end. 

The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!

Nicole Legault

Hi Tammy !

Sorry you've run into this issue. I can't reproduce it on my end and I am able to upload that logo to a Rise course no problem, so please submit a Support case if you need further assistance with this and make sure to include a screenshot of the error message and your logo file. Thanks :)