I am having trouble uploading my own images into Rise. When I try uploading in Blocks it continues to tell me there was an issue and to try again. When I try to upload in the Labeled Graphic, it says it is uploading, but never does.
Hi Abby! I'm sorry to hear you're having this issue! What browser are you using? If you're using Internet Explorer, it's not one of the supported browsers for authoring Rise courses. Check out this article for which browsers are supported for authoring Rise courses on laptop and desktop computers.
Good morning. I'm new at Rise but I'm trying to upload our logo and other pictures. Each time it says "Please verify the file type is an image and try again". I'm working in Chrome and the logos/pictures are saved at BMP, PNG, JPG. Is there something I'm doing wrong?
Sorry you're running into trouble with images, Sandy! You shouldn't have any issues uploading those images because JPG and PNG are supported formats. In fact, I was able to upload those to a sample Rise course without any problems.
What web browser were you using when this problem happened?
Hello. I am trying to upload photos from the content library to Knowledge Check (Fill in the blank) problems. It says "Processing..." and never loads. Nor does it usually let me "cancel" either. The little circle just keeps going round and round. It happens on Chrome and Firefox.
Performance has been very slow today and now is completely failing to upload images, which it was doing earlier. Using Chrome as usual. Raw upload speed tests at 18 Mbps. Any ideas?
I can't upload images either. In fact, an image I had uploaded last Friday on a labeled graphic block disappeared. I assumed something was wrong with the image, and re-uploaded. Now I just keep getting errors. Google Chrome, .png and .jpg
Same here. I'm trying to insert a labeled graphic. It keeps processing and then asks me to check if it's an image I'm trying to upload. I'm experiencing the same problem with images from the content library, so I don't think my image is at fault here - and since Alan and Annie report report troubles as well, the issue has to be on Rise's side.
Same problem - trying to upload an image I've used in other courses - running on up-to-date chrome, keeps telling me to try again - also having issues uploading courses to review... gets all the way to the uploading part of the publish process then cancels out. No internet issues - everything else is working fine... Articulate updates say everything is working fine.
Hey, everyone! So sorry for the headaches! Yesterday we had problems uploading and viewing images in Rise 360 and Review 360, but that issue is now resolved.
Hi all, it looks like this same issue is happening again. I went to the Rise360 updates page and nothing has been reported yet. Been trying to upload png and jpg for a labeled image. They work perfectly fine with other image options. Just the labeled image seems to be broken, which I’m really depending on to complete a course build this week. Please advise.
Yes, same here - cannot upload a labelled image or cover image that has been used before. Poor game for this to occur when businesses use this software to complete courses to deadlines - we need reliability
I too am having issues uploadng an image in the labeled graphic area. I'm using FireFox. And I am also on deadline to complete a course. I'm assuming there's a resolution in the works? Hopefully sooner rather than later.
93 Replies
Hi Abby! I'm sorry to hear you're having this issue! What browser are you using? If you're using Internet Explorer, it's not one of the supported browsers for authoring Rise courses. Check out this article for which browsers are supported for authoring Rise courses on laptop and desktop computers.
Thanks for your response! I am using Google Chrome.
I am experiencing these problems while using Google Chrome.
Thanks for letting us know what browser you are using Abby.
Are you on the latest update, which is Version 66.0.3359.117?
Would you be able to share one of the image files so we can be sure that's not the issue?
Good morning. I'm new at Rise but I'm trying to upload our logo and other pictures. Each time it says "Please verify the file type is an image and try again". I'm working in Chrome and the logos/pictures are saved at BMP, PNG, JPG. Is there something I'm doing wrong?
Sorry you're running into trouble with images, Sandy! You shouldn't have any issues uploading those images because JPG and PNG are supported formats. In fact, I was able to upload those to a sample Rise course without any problems.
What web browser were you using when this problem happened?
Photos get stuck on Knowledge Check
Hello. I am trying to upload photos from the content library to Knowledge Check (Fill in the blank) problems. It says "Processing..." and never loads. Nor does it usually let me "cancel" either. The little circle just keeps going round and round. It happens on Chrome and Firefox.
Hi Emily,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
Thank you!
Performance has been very slow today and now is completely failing to upload images, which it was doing earlier. Using Chrome as usual. Raw upload speed tests at 18 Mbps. Any ideas?
I can't upload images either. In fact, an image I had uploaded last Friday on a labeled graphic block disappeared. I assumed something was wrong with the image, and re-uploaded. Now I just keep getting errors. Google Chrome, .png and .jpg
To Alan: https://www.articulatestatus.com/
Yep, images are down.
I'm also unable to upload images, from both the content library and other file stores. Also using Chrome.
Same here. I'm trying to insert a labeled graphic. It keeps processing and then asks me to check if it's an image I'm trying to upload.
I'm experiencing the same problem with images from the content library, so I don't think my image is at fault here - and since Alan and Annie report report troubles as well, the issue has to be on Rise's side.
I'm on Chrome and wanted to upload a .png.
Me too, I'm on Chrome Version 74.0.3729.131 (Official Build) (64-bit).
Keep getting an error message and long upload time which times out.
In case anyone doesn't know, you can sign up for email alerts at https://www.articulatestatus.com/
Rise 360 and Review 360 are currently having problems.
Same problem - trying to upload an image I've used in other courses - running on up-to-date chrome, keeps telling me to try again - also having issues uploading courses to review... gets all the way to the uploading part of the publish process then cancels out. No internet issues - everything else is working fine... Articulate updates say everything is working fine.
Hey, everyone! So sorry for the headaches! Yesterday we had problems uploading and viewing images in Rise 360 and Review 360, but that issue is now resolved.
You can subscribe to updates on our Articulate Status page here.
And if you're still having trouble with images in Rise 360, please reach out! Our team is standing by to help.
The problem still exists, I've tried today, and it doesn't work... What should I do in this situation?
Hi Fangxu,
I'm sorry to hear you're still having troubles with this.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi all, it looks like this same issue is happening again. I went to the Rise360 updates page and nothing has been reported yet. Been trying to upload png and jpg for a labeled image. They work perfectly fine with other image options. Just the labeled image seems to be broken, which I’m really depending on to complete a course build this week. Please advise.
I'm also having trouble with uploading images at Rise - I use Chrome and want to build image with text blocks.
Yes, same here - cannot upload a labelled image or cover image that has been used before. Poor game for this to occur when businesses use this software to complete courses to deadlines - we need reliability
I too am having issues uploadng an image in the labeled graphic area. I'm using FireFox. And I am also on deadline to complete a course. I'm assuming there's a resolution in the works? Hopefully sooner rather than later.
Can't seem to get the attached image to load in a labeled graphic interaction. I keep receiving the message:
Please verify the file type is an image and try again.
This discussion is closed. You can start a new discussion or contact Articulate Support.