Imported Camtasia mp4 videos not working as published

Jun 08, 2021

I have added Closed Captions to supplement the narration in my video using the Camtasia CC options. I published the CC to show up both on the video and under the video with some added space. Neither option works after I import the mp4 into Rise. Rise strips out the closed captions, the CC icon, and the Settings icon to only leave the bare video with narration. What can I do to make Camtasia appear as it's supposed to?

3 Replies
Tom Kuhlmann

I assume the Camtasia content is embedded in a player which would house the missing elements. When you insert the video into Rise, you're only inserting the video.

Two options:

  • Upload the published Camtasia files to a server and then insert them into Rise as an iframe.
  • Export the Camtasia CC file. Import the mp4 video into Rise and insert the CC. You lose the other Camtasia elements but you do retain the CC.