We are using Sum Total as our LMS. We have an issue where users complete a course, the status is Complete in the LMS but when we go to the screen in the LMS where we should be able to see all their answers they aren't there. Sum Total has directed us that this in an issue on the Articulate side.
We are new to Sum Total and struggling to understand if there's anything we can be doing differently in Rise to ensure that the interaction details make it to Sum Total. Any tips or settings we should be checking?
I would like to suggest giving your course a test drive in another LMS environment. That'll narrow down whether this is an issue with your LMS or with the Rise course itself.
SCORM Cloud is an industry-standard testing engine that's free. This video tutorial demonstrates how to use SCORM Cloud with Articulate content. You'll also find some helpful LMS-troubleshooting tips here.
If your course works properly in SCORM Cloud but not in your LMS, kindly open a support case and share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. If the behavior is the same in SumTotal and SCORM, please open a case with us so that one of our technical support engineers can assist you.
3 Replies
Hi Shannon,
What are you course export settings?
Which version of SCORM are you publishing?
What do you mean by "interaction details"? Answers to Quiz questions?
Hi Karl, I work with Shannon.
Hi Shannon and Douglas,
I would like to suggest giving your course a test drive in another LMS environment. That'll narrow down whether this is an issue with your LMS or with the Rise course itself.
SCORM Cloud is an industry-standard testing engine that's free. This video tutorial demonstrates how to use SCORM Cloud with Articulate content. You'll also find some helpful LMS-troubleshooting tips here.