1 Reply
Nicole Legault

Hi there Jason, 

Sorry you've run into this issue! Since this is happening with content that is hosted in an LMS, I recommend you follow the steps in this article:

How to Troubleshoot Your LMS with SCORM Cloud


This will help you nail down if this is an LMS issue or a Rise 360 issue. 

Hope this helps! Let us know if you have further questions. :)