When editing a Knowledge Check question, my changes are not being saved. If I try to select a different Knowledge Check ?, it hangs up and I get the attached message.
After choosing "Wait" when it appears several times, I have to eventually choose "Exit Page" or it never reloads. When I go back in to edit, it has not updated with the changes I have made.
I have followed the instructions to clear my browser’s cache, updated my browser (Chrome), set Incognito mode, tried using Safari, and restarted my computer. Still have problems editing. This seems to be occuring when I am including a .png image in a Knowledge Check question. The editing also doesn’t seem to take when I move that question to the top of the question list, so that it will be the first question when I go into Preview Mode to check it. (I have Randomise Questions turned OFF). When I go into Preview Mode, the 1st question (my "troubled" question) is skipped and the 2nd question is displayed. Any advice on what could be the problem? Getting really frustrated. Thanks.
I am having this issue all morning as well. Your session has timed out or your computer is offline. Tried all the troubleshooting tricks I know with no luck.
Hi folks. I'm so sorry for the trouble -- we're investigating some degraded performance in Rise 360 right now. Please check out our status page where you can stay up to date. Thank you!
Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.
We investigated this further and found that some folks using Rise 360 are encountering timeouts, and we're looking into what's gone wrong. If you're encountering timeouts, please hold off on any further changes to avoid losing any of your work. We'll keep you posted as soon as we have an update.
Hi everyone! I'm so sorry for the trouble this morning. We've resolved the issue, and we're working to strengthen our system to minimize these types of outages.
Hi there, Phil. We didn't have any downtime in Rise 360 yesterday. If you're still having trouble duplicating your course, let's have a look at what's happening! You can share the details with us privately by clicking here.
50 Replies
When editing a Knowledge Check question, my changes are not being saved. If I try to select a different Knowledge Check ?, it hangs up and I get the attached message.
After choosing "Wait" when it appears several times, I have to eventually choose "Exit Page" or it never reloads. When I go back in to edit, it has not updated with the changes I have made.
Hi Veronica, thanks for sharing your screenshot of the error message. This looks like a script error in your browser.
Could you please make sure you're using the latest version of one of our supported browsers here?
Next, please clear your browser cache, and try using the Safe Mode or Incognito Mode of your browser to turn off any browser add-ons.
If you still have trouble after trying the above, please submit a support ticket here so our team can take a look!
Updating my browser seemed to fix the problem. Thanks for the great support!
Well, maybe not. Still re-checking.
I have followed the instructions to clear my browser’s cache, updated my browser (Chrome), set Incognito mode, tried using Safari, and restarted my computer. Still have problems editing. This seems to be occuring when I am including a .png image in a Knowledge Check question. The editing also doesn’t seem to take when I move that question to the top of the question list, so that it will be the first question when I go into Preview Mode to check it. (I have Randomise Questions turned OFF). When I go into Preview Mode, the 1st question (my "troubled" question) is skipped and the 2nd question is displayed. Any advice on what could be the problem? Getting really frustrated. Thanks.
Hi Becky. I'm sorry you're still having trouble! I've opened a case with my team, and we'll reach out to you via email as soon as possible.
Hello! I've been experiencing this all morning (March 29th, 2021). Any updates to this issue?
I am having this issue all morning as well. Your session has timed out or your computer is offline. Tried all the troubleshooting tricks I know with no luck.
This is an ongoing issue for me this morning., and happens every few minutes.
Also getting periodic "Your session has expired".
It seems down right now
I've been having this issue all morning (March 29th, 2021) as well.
Hi folks. I'm so sorry for the trouble -- we're investigating some degraded performance in Rise 360 right now. Please check out our status page where you can stay up to date. Thank you!
Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!
Is the Rise down?
Mike
Hi Mike,
Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.
Please subscribe to our status page for updates!
Hi, folks. Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!
Is Rise down right now? It says my computer is offline (not) and when I briefly get in it does not recognize edits.
Hi Sue! Rise 360 is fully operational right now, so you shouldn't be hitting any error messages. Please try clearing your browser cache, and let us know if you see an improvement!
Thanks, I cleared my cache and that worked for a while. It's back to telling me I'm offline.
Thanks for the update, Sue.
We investigated this further and found that some folks using Rise 360 are encountering timeouts, and we're looking into what's gone wrong. If you're encountering timeouts, please hold off on any further changes to avoid losing any of your work. We'll keep you posted as soon as we have an update.
Hi again, Sue! This issue should be resolved now. Please let us know if you run into any more trouble!
My rise is still down :(
Hi everyone! I'm so sorry for the trouble this morning. We've resolved the issue, and we're working to strengthen our system to minimize these types of outages.
Let me know if you're still having trouble!
Anyone having issues with Rise? Try to duplicate a course. It has been spinning for 45 minutes. Same issues on two difference machines.
Hi there, Phil. We didn't have any downtime in Rise 360 yesterday. If you're still having trouble duplicating your course, let's have a look at what's happening! You can share the details with us privately by clicking here.
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