Labeled Graphic Pop-Ups Cut Off
Sep 25, 2020
As of this morning, the pop-ups in my Rise labeled graphics are cut off at the top or bottom. The pop-ups used to show up in the middle of the block and the user might have to scroll to see all of the text, but the entire pop-up window was visible. Now they are displaying higher or lower on the screen and the actual pop-up is cut off. Over the past month, I've created 25 Rise modules with these labeled graphics and everything was working just fine until this morning and now all of the modules are having this issue. We are seeing this issue in Preview mode in Rise as well as on Review 360, viewing on a regular monitor (not mobile or tablet). Is anyone else experiencing this issue?
5 Replies
Hello, Havaleh! Thanks for bringing this up.
Do you see the same problem when you view this sample course I created?
Would you mind sending me the Share link to your course or a Peek screen recording of the issue so I can take a closer look? Thanks in advance!
Hi, Alyssa! I do not see the same issue in your sample course. Due to confidentiality purposes, I am unable to share one of the Rise courses I mentioned above, but I created a new, sample Rise course and the same issue occurred.
I'm posting a screen capture of the pop-up cut off at the top. Additionally, here is a link to the sample on Review 360: https://360.articulate.com/review/content/8db60ee7-a4fd-4c99-998a-3073dafca77f/review
I acknowledge that the image size does not allow for much height. However, we've been working with a similar image size for a month now and this hasn't been an issue. The pop-ups have always appeared fully within the block.
Thank you for looking into this!
Thank you for those details, Havaleh. Now I'm seeing the same problem on my side! Let me get this to my team to see how we can help. As soon as I have more information, I'll circle back with you!
Good news, Havaleh! We fixed the issue with the labeled graphic block. Please refresh your Rise 360 browser window, then preview the course again. Let us know if you are still having trouble with it!
Thank you for such a quick fix! Everything is working properly now.
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