10 Replies
Alyssa Gomez

Hi Paul! Thanks for your patience. It looks like this file was exported for Web, not LMS, even though I saw you exported for LMS in your video.

If you ever exported for Web in the past, it could be that Rise retained that export data and incorrectly gave you a Web output file instead of a LMS output file. We've since fixed that bug, so it shouldn't continue happening.

Try this: Open the Rise course, and click Export. Under Export Type, choose Web, then immediately switch to LMS. Then click Export in the upper-right corner. Finally, send me the output file. 

Here's hoping it works this time!