Metadata continues to show in Markers in Rise after unchecking box

Jan 30, 2024

Hello!

I am linking URLs into the markers in a rise course, and the metadata is still showing. The metadata in the marker is confusing to my users because of the language that shows up. I have tried unchecking the box to remove it (See Attached: Metadata Unchecked 1), but it still continues to show (See Attached: Metadata Showing 2). 

Thank you in advance for your help!

2 Replies
Jose Tansengco

Hi Tanya, 

Happy to help!

I can confirm that I was able to observe the same thing on my end when I tested the link shown in your screenshot on a labeled graphic marker. I opened a support case on your behalf so we can have our support engineers take a closer look at the behavior. You're in good hands, and someone from our team will be in touch shortly!