I have a handful of MP4 video files - all under the max limit of 5GB - that will not load to Rise. They start to upload, and after about 10-15 minutes of spinning I get an "error" message in a red circle. The video are all around 1 hour long and about 1-2 GB. I have tried different browsers, re-downloading the video, incognito, and clearing my cache.
Any other suggestions? My internet connection is strong.
Same! Was just searching this issue. With mine, the loading circle completes, and the video never actually downloads. I waited hours both yesterday and today for these videos to load.
Hi Kevyn and Becky! So sorry to hear you're both struggling to upload videos to Rise 360. Our team would love to help. Please open a case here, attach one of your video files, and we'll test it from our side!
2 Replies
Same! Was just searching this issue. With mine, the loading circle completes, and the video never actually downloads. I waited hours both yesterday and today for these videos to load.
Hi Kevyn and Becky! So sorry to hear you're both struggling to upload videos to Rise 360. Our team would love to help. Please open a case here, attach one of your video files, and we'll test it from our side!