Multiple response question broken?

Hi Alicia!

That's definitely odd! As a first step, try deleting this question and recreating it. 

If you're still seeing this behavior after recreating the question, reach out to us here. Our support team is ready to help you solve this!

I just had the same issue and took your advice to delete the question and recreate it. That resolved it. Thanks

I am having this same problem in two different lessons, one of which started life as a Multiple Select, and one that did not. This workaround did not solve the problem in the one that started as a Multiple Choice, rather than a Multiple Select.

This is a very big problem for my client's e-learning course, and is a major glitch that should be getting absolute prioritization. Is anything being done to correct this?

This is the fourth thread I've found in the community forums re: this problem. So, it's definitely not just me.

Hi Ryan, looks like you posted in this thread as well. I've opened up a support case for you. Please expect an email from our support team shortly.

Just wanted to tag on to this to say that it is currently happening to us as well. (i.e., it is a current problem no specific to any one user). 

RE: Multiple Responses (MR) questions aren't behaving correctly in Rise. Incorrect feedback is being given on questions that are answered correctly, and it's happening within multiple courses of ours. 

I read in the other thread that this seems to occur when a MC is changed to MR, and the suggested solution to rebuild the question will fix this. I will rebuild the question per the suggestion, but just wondering if Articulate can confirm they are aware of this bug and whether it can be fixed?  

Hey there, Meghan. We have this issue documented, but we haven't been able to reliably reproduce this behavior. We found one instance where Rise was looking for more "correct" choices than were available to the learner, leading us to believe that the question might have been updated at some point to remove the additional "correct" answers.

The only solution right now is to remove and recreate the question. Now that we have question banks, hopefully you'll be able to speed up your quiz development time if you use questions more than once!

Hi There,

I'm also having this problem. Have tried the word around to delete and recreate, but that has not resolved the issue. This is quite a significant bug.

Hi,

I have seen this once before and the cause was having initially created the question as a Multiple Choice type, and after the question had been created, switching the question type to Multiple Response and vice versa.

Multiple Response questions must initially be created as Multiple Response and not switched.

I just recreated the question in your screenshots and the question is working as expected, so this is not a system wide bug.

Hi There,

I’ve followed your instructions exactly - creating a multiple response question first - and still get the same problem.

Ngā mihi nui,

Kahlia

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I’ve even created a new section, and used the multiple response block without any customisation. You can see from the screenshot that the standard correct choice is throwing up an incorrect message at the bottom, despite choice 1 being indicated as one of two correct choices.

Ngā mihi nui,

Kahlia

[cid:image001.png@01D89694.D579DFD0]<https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F

Hi Kahlia,

Do one more test:

• Create a brand new course.
• Create a new Lesson.
• Create a new Knowledge Check Multiple Response question just like the one causing problems. Just use the default text in the question, don't copy and paste any text from an outside source.

Does that question work?

Here are the tests I’ve done:

Test 1 –

1. Create New Course
2. Create New Section
3. Create a new Multiple Response knowledge check question
Outcome: Incorrect message appears despite correct choice 1 selected
See “new course – articulate bug” screenshot

Test 2 –

1. Create New Course
2. Create new Quiz
3. Create new multiple response question
Outcome: Incorrect message appears despite correct choice 1 selected
See “new course – articulate bug 2” screenshot

Ngā mihi nui,

Kahlia

[cid:image001.png@01D89696.41ACBCD0]<https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F

Hi, Kahlia!  It looks like your attached screenshots didn’t come through. Could you please click here to open the discussion thread and attach your screenshot to a new reply? Thanks!

Just chiming in that I also experienced this issue and deleting and recreating the question resolved it for me.

Hi everyone! Good news. We fixed the issue where some multiple response questions were being marked incorrect even if the correct answers were selected. Let us know how it's working for you!

Hi everyone! Good news. We fixed the issue where some multiple response questions were being marked incorrect even if the correct answers were selected. Let us know how it's working for you!

I'm still experiencing this issue, even if I create a new MR question.

I am still experiencing this issue as well and have tried all of the options in this thread and nothing as worked :-(

Hello Rebecca and Cyd,

Sorry to hear that you ran into this issue. 

If recreating the question didn't work for you, try the following to see if they help:

• Use a different browser when creating the interaction 
• Create the question in a new Rise 360 course to test if it will work as expected there. If it does, save the block as a template and import into your original Rise 360 course. 

If the issue persists, open a case with our support team here so we can investigate the issue further.