My Rise course crashes when multiple people get to the video block section

I built a course thats intended for multiple people to take simultaneously and it crashes when they get to the video block section that has many videos embedded from youtube. It buffers, kicks them out and then says they haven’t started the module.

This is hosted on the Rise network, not an LMS.

They all play fine on my computer when i test it but my computer isn't on the company network. Our company network does allow YouTube. 

Any advise would be appreciated. 

Thanks

4 Replies
Alyssa Gomez

Hi, Mat!

Thanks for reaching out, and we're here to help! I have a few more questions to help me narrow this down:

  • Are your learners using the Rise "Share" link to access the course?
  • What browser are you using on the company network?
  • Does it crash as soon as the learner gets to the lesson/block, or once they start playing video?

The more information you can provide the better! Let's see if we can figure this out together. 

mat king

Are your learners using the Rise "Share" link to access the course?
Yes

What browser are you using on the company network?
It's been tested on Chrome and Explorer

Does it crash as soon as the learner gets to the lesson/block, or once they start playing video?
Once they start playing the videos.

 

Thanks

Ashley Terwilliger

Hi Mat,

Do you know what versions of Chrome and IE? You'll want to make sure it's the latest Chrome (which is ver. 70) and Internet Explorer 11.345.17134.0. 

Are all your learners accessing the courses to play the videos at the same time? Have they had any other trouble playing videos outside of Rise?