I built a course thats intended for multiple people to take simultaneously and it crashes when they get to the video block section that has many videos embedded from youtube. It buffers, kicks them out and then says they haven’t started the module.
This is hosted on the Rise network, not an LMS.
They all play fine on my computer when i test it but my computer isn't on the company network. Our company network does allow YouTube.
4 Replies
Hi, Mat!
Thanks for reaching out, and we're here to help! I have a few more questions to help me narrow this down:
The more information you can provide the better! Let's see if we can figure this out together.
Are your learners using the Rise "Share" link to access the course?
Yes
What browser are you using on the company network?
It's been tested on Chrome and Explorer
Does it crash as soon as the learner gets to the lesson/block, or once they start playing video?
Once they start playing the videos.
Thanks
Hi Mat,
Do you know what versions of Chrome and IE? You'll want to make sure it's the latest Chrome (which is ver. 70) and Internet Explorer 11.345.17134.0.
Are all your learners accessing the courses to play the videos at the same time? Have they had any other trouble playing videos outside of Rise?
I believe it was an IT issue causing the video's to crash the browser. They are looking into it.
We tried both Chrome and IE and had the same problems with both.
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