Not able to login to Rise. Mar 23, 2020 By Joe Jahnigen Hello. We have several Instructional Designers working in Rise and no one can log in as of 1:37pm EST. We keep getting a spinning wheel and "Your course is loading". Joe
Lindsey Rogers 4 years ago03/23/20 at 5:42 pm (UTC) Hi there, I'm receiving the same notification. The site times out or reports my computer is offline - which is not the case. Lindsey Screen_Shot_2020-03-23_at_11.37.02_AM.png Screen_Shot_2020-03-23_at_11.36.55_AM.png
Crystal Horn Staff 4 years ago03/23/20 at 5:42 pm (UTC) Hi there, folks. I'm sorry for the trouble. We're having a look right now, and you can follow our status here!
Alyssa Gomez Staff 4 years ago03/23/20 at 8:38 pm (UTC) I have an update for you all! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully. Please let us know if you run into any more trouble in Rise 360!
David Snider 4 years ago03/30/20 at 1:27 pm (UTC) Hi but my problem persists ... login page just keeps on reloading. I posted a video of it earlier. Thanks for the help.
David Snider Alyssa Gomez 4 years ago03/30/20 at 1:33 pm (UTC) Hi ... still having trouble. See the attachment. Thanks. (but it's only on my PC laptop, not my Mac laptop ... go figure) 20200330_151252.mp4
Alyssa Gomez Staff 4 years ago03/30/20 at 3:22 pm (UTC) Hi there, David! I recently responded to your other post here. Let me know if my suggestion solves the problem!
6 Replies
Hi there,
I'm receiving the same notification. The site times out or reports my computer is offline - which is not the case.
Lindsey
Hi there, folks. I'm sorry for the trouble. We're having a look right now, and you can follow our status here!
I have an update for you all! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Hi but my problem persists ... login page just keeps on reloading. I posted a video of it earlier.
Thanks for the help.
Hi ... still having trouble. See the attachment. Thanks. (but it's only on my PC laptop, not my Mac laptop ... go figure)
Hi there, David! I recently responded to your other post here. Let me know if my suggestion solves the problem!
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