pdf exports comes without images

Apr 23, 2024

By Rafael Vivian

Hi guys, how are you? Since yesterday, 04/22/2024, our courses, when exported in PDF, the images that were inserted simply do not appear, as they do not exist, the text follows normally, Anyone else having this problem? Does anyone know how to solve it?

Pinned Reply

Steven Benassi

Steven Benassi
Staff

5 days ago04/30/24 at 1:56 pm (UTC)

Hi Everyone!

I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

Please let me know if you have any questions about this update or the issue you reported!

4 Replies

Bárabra Bonini

Bárabra Bonini

12 days ago04/23/24 at 5:10 pm (UTC)

Hey. Same problem here. Anyone could help?

Luciana Piazza

Luciana Piazza
Staff

10 days ago04/25/24 at 4:20 pm (UTC)

Hi Rafael,

Thanks for reaching out! I see you're working in a support case with my colleague Matthew. You're in great hands!

We'll continue the conversation over in your case.

Have a great afternoon!

Luciana Piazza

10 days ago04/25/24 at 4:21 pm (UTC)

Hi Bárabra,

Thanks for your message! I see that you've also opened a case and you're working with my colleague Robert. You're in great hands, too!

We'll continue the conversation over in your case.

Have a nice afternoon!

Steven Benassi

Steven Benassi
Staff

5 days ago04/30/24 at 1:56 pm (UTC)

Hi Everyone!

I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

Please let me know if you have any questions about this update or the issue you reported!

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