The first thing you can test is to see if the behavior you're experiencing is LMS-specific. To do this, you can upload your course in SCORM Cloud and check to see if the video in your Rise 360 course will play there. If your course works in SCORM Cloud but not in your LMS, please work with your LMS support team so they can check what's preventing the video from playing on their end.
If your video fails to play in SCORM Cloud, try re-encoding it using a tool called Handbrake to see if this fixes the issue. Here's a quick video that shows you how.
Just to clarify, do you need help in changing a specific setting in the published output of your course to get it to open properly in your LMS? If so, feel free to share additional details here and I'm sure our talented community will be happy to assist!
4 Replies
Hi UC UniCLAMED,
Sorry to hear that you ran into this issue.
The first thing you can test is to see if the behavior you're experiencing is LMS-specific. To do this, you can upload your course in SCORM Cloud and check to see if the video in your Rise 360 course will play there. If your course works in SCORM Cloud but not in your LMS, please work with your LMS support team so they can check what's preventing the video from playing on their end.
If your video fails to play in SCORM Cloud, try re-encoding it using a tool called Handbrake to see if this fixes the issue. Here's a quick video that shows you how.
Bom dia,
O problema não é o LMS e nem questão de compactação.
Estavamos com o mesmo problema com o Storyline e nos ajudaram na configuração antes de salvar o pacote Scorm.
Aguardamos.
Hi UC UniCLAMED,
Just to clarify, do you need help in changing a specific setting in the published output of your course to get it to open properly in your LMS? If so, feel free to share additional details here and I'm sure our talented community will be happy to assist!
Bom dia,
Isso mesmo. Quando publico o curso para LMS, o vídeo não roda e entendo que é alguma configuração que estou realizando de forma errada.
Abaixo como está a configuração.