Resume doesn't always work

Aug 05, 2020

Cass Ben-Levi
By Cass Ben-Levi

I have a course created in Rise.  I have made 3 versions of the SCORM package, all with settings that should resume after exiting.  When I test them on my LMS they work.  When others try them on their LMS sometimes they work and sometimes they just go back to the beginning.  What is the issue and how can it be resolved.

1 Reply
Alyssa Gomez
over 3 years ago08/05/20 at 5:35 pm (UTC)

Hi Cass!

Some LMS's won't receive completion data or resume properly unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

  1. Add a button block, and set the button destination to "Exit Course."
  2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Instruct learners to use the Exit Course button or link, and that should resolve the issue!

This discussion is closed. You can start a new discussion or contact Articulate Support.