I'm having a problem with embed displays. Not with every embed, but with quite a few, in multiple courses.
1. Embed initially looks good with a nice preview image.
2. Some time later, after time passes and courses are closed and opened, the preview image no longer looks good even though the metadata is still pulling correctly and the link is not broken. See, for example, the attached image. The link (https://rscj.org/key-figures-in-our-history) still works fine, but the preview is bad. This happens in Edit mode and Preview mode.
3. Generally, if I re-embed, Rise will pull a good preview image again. This is not always permanent, and sometimes it's not the same image that was originally pulled.
Hello, Rose! Thanks for including those details. When you embedded the URL in your lesson, did you simply paste the link into a multimedia embed block? Here's a short video demo of what I mean.
If not, did you use an iframe code like this? <iframe src="URL"></iframe>
I did what you did in the video demo, except in this case it wasn't in a multimedia block, it was in a Tabs block. But yes, I pasted the link in and did not use iframe code.
I re-did the embed yesterday after I posted this question (again with the link, not iframe) and the problem resolved itself (I was able to see the same image previewing that you were getting in the video demo) but I have sometimes had these resolve in the past but then go back to the bad preview even if the link doesn't break. I assumed for a while it was a site-specific problem but I have noticed it with embeds from multiple websites now.
Would a web export opened on my own device count as a published version, or do you mean a live online published version?
I re-embedded the same link as my previous example https://www.amormeus.org/en/what-do-we-do/ and now the preview shows up properly in the edit/preview mode (see attached) and in the web export viewed on my own device, so I don't really have an example to test at the moment. The next time I see one of these, I'll at least make a web export before I fix it.
A published version would be an exported course that you hosted on a web server or a learning management system. If you still see the issue when the course is hosted online, please send us a link so we can take a closer look! You can open a case here.
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Hello, Rose! Thanks for including those details. When you embedded the URL in your lesson, did you simply paste the link into a multimedia embed block? Here's a short video demo of what I mean.
If not, did you use an iframe code like this?
<iframe src="URL"></iframe>I did what you did in the video demo, except in this case it wasn't in a multimedia block, it was in a Tabs block. But yes, I pasted the link in and did not use iframe code.
I re-did the embed yesterday after I posted this question (again with the link, not iframe) and the problem resolved itself (I was able to see the same image previewing that you were getting in the video demo) but I have sometimes had these resolve in the past but then go back to the bad preview even if the link doesn't break. I assumed for a while it was a site-specific problem but I have noticed it with embeds from multiple websites now.
Thanks for your help!
Thanks for the update, Rose! We'll certainly keep an eye on this behavior. If it happens to you again, please let us know!
Here is another instance of the problem. The link https://www.amormeus.org/en/what-do-we-do/ still works fine. I hope this helps!
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Thank you, Rose. We'll take a closer look. Have you tried publishing this course? If so, does the same problem happen in the published version?
Would a web export opened on my own device count as a published version, or do you mean a live online published version?
I re-embedded the same link as my previous example https://www.amormeus.org/en/what-do-we-do/ and now the preview shows up properly in the edit/preview mode (see attached) and in the web export viewed on my own device, so I don't really have an example to test at the moment. The next time I see one of these, I'll at least make a web export before I fix it.
Hi Rose,
A published version would be an exported course that you hosted on a web server or a learning management system. If you still see the issue when the course is hosted online, please send us a link so we can take a closer look! You can open a case here.
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