Rise 360: Export>Reset Learner Progress setting isn't staying on.
Oct 26, 2021
Hello, I received a notification from our Digital Delivery team that a user was unable to retake a course designed in Rise 360 after failing the exam.
I went to Course Export and looked at the settings. We enable "Track using quiz result" and "Exit Course link." "Reset Learner Progress" was disabled. I enabled the setting, created the zip package, and loaded the course to SCORM Cloud. I took the exam to fail, exited the course, and relaunched the course. I was taken back to the failed exam screen instead of course restart.
I went back to the course in Rise, checked the settings, and saw that "Reset Learner Progress" was disabled. I re-enabled the setting and tried the whole process again and got the same result. Reset Learner Progress was disabled when I rechecked the settings.
I searched the forums and saw where somebody exported the course from the course listing page instead of from within the course itself, and I still got the same result.
I'm attaching the course so you can check it yourself.