we have uploaded Rise courses to our LMS and notice that there are significant delays when loading images. This means that after clicking on a Continue button, the next image does not load and the next Continue button is already displayed. This tempts the learner to click on this continue button. The previous image then loads only afterwards and the learner has already switched to the next information.
Does anyone know this problem and is there a solution?
I'd like to ask a few questions to help clarify your experience:
Have you tested how your course behaves in a different environment to see if the issue is specific to your LMS? You can test your course in Review 360 or in a different LMS like SCORM Cloud to isolate the behavior.
Is slow internet a possible factor in the images to loading slowly? If it is, you can check out this article for some tips on how to design courses that will be opened in slow-internet environments.
Is the issue browser specific? You can test how the course loads using other modern up-to-date browser to see if you experience better loading times there.
Have you tried lowering the resolution of the images to allow them to load quicker?
If you are able to replicate the behavior in either Review 360 or SCORM Cloud, please feel free to open a case with our support team here so we can take a closer look at yaour course. We'll delete it when we're done troubleshooting!
1 Reply
Hello Matthias,
Sorry to hear that you ran into this behavior.
I'd like to ask a few questions to help clarify your experience:
If you are able to replicate the behavior in either Review 360 or SCORM Cloud, please feel free to open a case with our support team here so we can take a closer look at yaour course. We'll delete it when we're done troubleshooting!