Rise 360 Not working

Mar 06, 2024

Hi Guys, my Rise 360 will not open. If I can get it to open, it's taking forever to load... Then when it does load it says 504 Gateway Time-Out.

I've restarted my computer, and checked my internet connection ((all good here))

It was working earlier, but now it's just not... I can open Review 360, but I can't get anything else to work, any ideas? Is anyone else experiencing this too?

Pinned Reply

Luciana Piazza
Staff

1 month ago03/27/24 at 12:38 pm (UTC)

Hi Sharon,

Thanks for reaching out! Rise 360 was down briefly yesterday. It's back up and running normally now. We're really sorry for any difficulty this caused.

In the future, you can see and subscribe to real-time status updates here: https://www.articulatestatus.com

31 Replies

Karl Muller

2 months ago03/06/24 at 8:31 pm (UTC)

Yes Rise is down. See https://www.articulatestatus.com/

Ashley phillips
Author

2 months ago03/06/24 at 8:32 pm (UTC)

Okay, thank you!

Eric Santos
Staff

2 months ago03/07/24 at 1:25 pm (UTC)

Hello Ashley,

Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!

Let us know if you still have issues, and we'll work closely with you.

Don Tollefson

2 months ago03/07/24 at 1:58 pm (UTC)

This post was removed by the author

Sharon Scabin

2 months ago03/07/24 at 2:05 pm (UTC)

Hello! Still having issues with Rise. I can access the Articulate 360 Dashboard, but not Rise. Any chance it could be restored quickly?

Curtis Glenn

2 months ago03/07/24 at 2:10 pm (UTC)

Also still having this issue as is everyone on my team.

Sony Johny

2 months ago03/07/24 at 2:30 pm (UTC)

Hi! It still gives a 504 error for me and my team. Any updates on when will this be up back again?

Tracy Montano

2 months ago03/07/24 at 2:32 pm (UTC)

Still having issues as well.

Carrie Albin

2 months ago03/07/24 at 2:37 pm (UTC)

Also having issues and getting 504 Gateway Time-Out error.

Carolyn Siria

2 months ago03/07/24 at 2:42 pm (UTC)

Same ^^ - 504 Gateway Time-out

Steffi Dmello

2 months ago03/07/24 at 2:42 pm (UTC)

I'm still getting the 504 Gateway Time-Out error.

Christina Ramirez

2 months ago03/07/24 at 2:48 pm (UTC)

I am trying to access a Rise course to make an update. I keep getting 504 Gateway Time-Out.

Dawn Heath

2 months ago03/07/24 at 2:51 pm (UTC)

Still having issues here too.

Edward Sand

2 months ago03/07/24 at 2:52 pm (UTC)

The ol' 504 for this gentleman too.

2 months ago03/07/24 at 2:54 pm (UTC)

Hi I still have issues with Rise and I am already really on a tight deadline that doesn't have time for this. Can you please get this working again, this outage has really ruined my entire week, i've had to work off hours just to get things done

Shannon Ennett

2 months ago03/07/24 at 3:08 pm (UTC)

I am also having issues with Rise. Same as everyone else, Articulate will open, but when I click on Rise I get the 504 Gateway Time-out.

Kaitie Bailey

2 months ago03/07/24 at 3:19 pm (UTC)

I am also having issues with Rise. I can get into everything but rise...which is where I need to be!

spencer poole

2 months ago03/07/24 at 3:22 pm (UTC)

We are still having issues with Rise, we've cleared our cache and tried multiple browsers. 8 of us are still getting '504 Gateway Time Out'

2 months ago03/07/24 at 3:44 pm (UTC)

This post was removed by the author

Ashley phillips
Author

2 months ago03/07/24 at 3:48 pm (UTC)

This post was removed by the author

2 months ago03/07/24 at 3:52 pm (UTC)

It's still not working. I was working last night from around 4-8 PM but when I went to open it this morning, it's (a) taking a while to load saying "your content is loading" (b) after about 5 minutes it shows the 504 Error.

Geoffrey Makstutis

2 months ago03/07/24 at 3:59 pm (UTC)

I can confirm that this is still an issue. I was using the system up until about 20 minutes ago, at which point it started throwing the '504 Gateway Time-out' errors. This was the same issue that I faced yesterday evening.

Articulate Master

2 months ago03/07/24 at 4:42 pm (UTC)

This is still an issue for us as well. Getting 504 error when trying to load Rise. This is now a major issue for us as it is impacting our clients.

Andrew Beattie

2 months ago03/07/24 at 4:45 pm (UTC)

I've been unable to access Rise for the last 3 hours. However, someone else on my team was able to log in using my details from another computer in a different location, so it can't be universal. Restarted but it didn't help. I also tried launching Articulate first, before selecting Rise360 from the menu at the top of the page. I can access Review360 but not Rise. Totally confusing!