Rise course not displaying correctly in Safari

Hi Gloria,

Thanks for letting us know the issues you're seeing in Safari. We've also seen the black bar that appears in the menu area, and our team is looking at ways we can resolve that bug. I'll keep you posted on our progress!

I wasn't able to recreate any issues clicking the arrows in a tabs block in Safari. Would you be willing to send us your course Share link so we can test your content on our side? If that works for you, you can send it privately by clicking here. 

Hi Gloria!

We just released a fix for the issue where users would see a black vertical bar in the Rise 360 lesson sidebar.

Please republish your course to take advantage of this fix, and let us know if you run into any more trouble!

Thanks for letting me know.  We are running some more tests and I'll let you know if we still see this issue. 

You're correct. I tested the content in the Safari Mobile browser and no black bar.

However, I'm hosting content in my own iPad app using the WKWebView. When viewed in the app I see the black bar. See attachment. Is there any guidance regarding use of WebKit Web View in iOS and Rise content?

Thanks.

Hi James!

We support Rise 360 in mobile browsers, such as mobile Safari and mobile Chrome. We don't support Rise 360 in any third-party apps. 

WebKit is a browser engine developed by Apple and primarily used in its Safari web browser, as well as all the iOS web browsers. I'm simply using the default iOS web browser to display Rise content. There really should be no difference. Any chance you could run this by the techs to see if it raises any suggestions?

Thanks.

That's unfortunate. Thanks for your response. We use Rise for a number of training items within our business in use by thousands of employees and created by a team of a dozen developers. It's a shame there's not more support for such a large scale implementation, especially since we rely on it for regulatory training.

We may start looking for an alternative that is not as closed sourced and with more of an enterprise relationship.

Thanks.

We are experiencing this issue too and agree it limits Rise in the enterprise as webview in iOS (which is really Safari) is the experience for millions of business users.

Hello, Corey!

Are you seeing a vertical black bar in the sidebar menu when you view a Rise 360 course in Safari? If so, we released a fix for this problem in May 2020. Please republish your course to take advantage of this fix.

If that's not what you're seeing, let me know, and we'll keep digging!

Thanks for clarifying that you're using WKWebView in an iOS app, Corey. We're tracking our customers who are using this app, so thanks for letting us know you ran into the problem. I'll be sure our team knows how many of your users this impacts. We'll keep you posted on any changes that will help.