Rise Course not giving an option to restart in LMS

Our LMS at times will get hung up, especially when there has been an update over the weekend. As such, we need to be able to restart a course because it will get stuck or hung up on a certain slide. Is there a way to give the option to restart the course and not within the LMS (our LMS does not have the best features to support this). 

 

3 Replies
Allison LaMotte

Hi Amanda,

I’m sorry you’re experiencing an issue with this.

Right now, there isn’t a way to do this in Rise. We’re always looking for ways to make Rise even better and would love to hear more if you’d be up for logging a feature request.

Please reach out if you have any other questions - I’d be happy to help.

Francesca Bush

I'm having the same issue, which becomes a big issue when you have thousands of learners stuck and unable to move forward in the course. This requires that we remove them from the assignment, add them back into the assignment and then they are forced to restart the course. When do you anticipate having a restart option? Thank you

 

Allison LaMotte

Hi Francesca,

Can you share more about when your learners are getting stuck? Is it due to LMS updates like Amanda described above?

Right now, I don't have any updates but I would like to try and learn more about how the restart option would be helpful to you. You can also tell us more in a feature request if you'd like.