I'm developing three Rise courses from the same course template.
When I run a Publish to PDF process on two of the three courses it takes only a few seconds, but the output PDF file is one blank page, rather than the entire course contents as expected. The third course publishes to PDF just fine, with all of its content intact.
Is there a known issue that might be causing the whole PDF publish process to go off the rails with certain content blocks or content types?
Hi Michael, I'm having a similar issue with my pdf version. It breaks in the middle of content (i.e., content blocks) and leaves a lot of white space on the pages. Can you please have a look and tell me if there is a way around this?
Are you still having trouble exporting your courses to PDF? If you are, please open a case with us here so that one of our technical support engineers can assist you.
I have submitted a case with Rise but am also experiencing issues publishing a PDF (able to download an LMS and web file). Last week I was able to download several of our courses as PDFs with no issues but this particular course is giving an error message after about 15 minutes of attempting to download. Our entire team has tried various round-about methods to resolve the error: using different browsers, duplicating the course then downloading, downloading other versions of the course but to no avail.
The course is for a student with a visual impairment who has requested a hard copy of the content to follow along for the week. I would like to resolve this ASAP so they can have the curriculum to fully participate. Let me know of any creative tips or tricks and I will try them!
Thanks for reaching out to our support team. I can see that the case has been closed already, and based on the investigation, the lesson count is too many, which is why you are hitting the error.
If all lessons are needed for your student, maybe you can split the course into two and export both of them?
9 Replies
I found this thread, which suggested that audio blocks are a cause of this issue:
https://community.articulate.com/discussions/rise-360/rise-export-to-pdf-produces-a-single-blank-page-pdf
I removed audio from both of the problematic courses and one now works, the other still does not produce a PDF.
If anyone from the Articulate team would like to take advantage of my free functional testing on your released product, please get in touch. Thanks!
Hello Craig, thanks for writing in. Would you mind trying again to see if it works now? We've made some adjustments on our end.
It works! Thank you so much!
Hi Michael, I'm having a similar issue with my pdf version. It breaks in the middle of content (i.e., content blocks) and leaves a lot of white space on the pages. Can you please have a look and tell me if there is a way around this?
Hi Margaret!
Sorry to hear this is still happening to you. Would like to know if your Rise course has any audio blocks?
I am having issues on all my courses in exporting to PDF
Hi there!
Are you still having trouble exporting your courses to PDF? If you are, please open a case with us here so that one of our technical support engineers can assist you.
Hi all!
I have submitted a case with Rise but am also experiencing issues publishing a PDF (able to download an LMS and web file). Last week I was able to download several of our courses as PDFs with no issues but this particular course is giving an error message after about 15 minutes of attempting to download. Our entire team has tried various round-about methods to resolve the error: using different browsers, duplicating the course then downloading, downloading other versions of the course but to no avail.
The course is for a student with a visual impairment who has requested a hard copy of the content to follow along for the week. I would like to resolve this ASAP so they can have the curriculum to fully participate. Let me know of any creative tips or tricks and I will try them!
Hi Suzanna,
Thanks for reaching out to our support team. I can see that the case has been closed already, and based on the investigation, the lesson count is too many, which is why you are hitting the error.
If all lessons are needed for your student, maybe you can split the course into two and export both of them?