Is anyone else seeing this behavior with Chrome when trying to export a file from Rise, Chrome now flags Rise exports as a dangerous file and blocks them? It is blocked at the end of the download by Chrome. I had shut off security protection in Chrome in order to be able to download my Rise course. Yesterday it was fine, something must have changed with Chrome today?
Hi there, Jeff! We were seeing the same problem earlier — you can read more about it on our status page here.
Now, we're seeing file downloads from Rise 360 working normally in Chrome. Can you please exit that course to go back to your Rise 360 dashboard, and then try the export again? Let me know if you're still having trouble!
I'm having the same issue. :( Tried returning to the Rise 360 dashboard then trying the export again and still no luck. I tried a couple different courses and they're all getting the same error message that Jeff describes.
I'm having this issue right now as well. Going out of the course and back in didn't fix anything. The workaround that seemed to work is changing the file extension of the attempted download in the Downloads folder to .zip and then it opened and appeared okay, but I'd prefer if downloading worked normally.
Hello, if you shut off the setting in Chrome in the chromeSettings.png I attached above, it will prevent Chrome from blocking the download. I think another browser may work as well, such as Firefox won't have this issue at this point, I have not tried Edge.
We're seeing that issue is recurring for some folks. If you need to access downloads from Rise 360 or E-Learning Heroes, please try using another browser, such as Firefox or Safari. We'll continue to keep you posted on Google's progress with this problem.
8 Replies
Hi there, Jeff! We were seeing the same problem earlier — you can read more about it on our status page here.
Now, we're seeing file downloads from Rise 360 working normally in Chrome. Can you please exit that course to go back to your Rise 360 dashboard, and then try the export again? Let me know if you're still having trouble!
I'm having the same issue. :( Tried returning to the Rise 360 dashboard then trying the export again and still no luck. I tried a couple different courses and they're all getting the same error message that Jeff describes.
I'm having this issue right now as well. Going out of the course and back in didn't fix anything. The workaround that seemed to work is changing the file extension of the attempted download in the Downloads folder to .zip and then it opened and appeared okay, but I'd prefer if downloading worked normally.
Hello, if you shut off the setting in Chrome in the chromeSettings.png I attached above, it will prevent Chrome from blocking the download. I think another browser may work as well, such as Firefox won't have this issue at this point, I have not tried Edge.
Hi everyone, I've got an update for you.
We're seeing that issue is recurring for some folks. If you need to access downloads from Rise 360 or E-Learning Heroes, please try using another browser, such as Firefox or Safari. We'll continue to keep you posted on Google's progress with this problem.
Hi, all! Google is reporting that this issue is resolved, and we've confirmed downloads are working normally.
Hooray! It's working! Thanks, Alyssa and team, for such a quick response.
Thank you for the quick updates! ;)
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