Rise Export is creating duplicate files


I'm hopeful that someone can help me with an export issue I've encountered with Rise. I have tested this with a colleague of mine with the same outcome.

When you export a SCORM package from Rise (any version of SCORM), and try to unzip it or load into the LMS, it is reporting duplicate files.

Is this a known issue?

Thanks for your help!


6 Replies
Karl Muller

I also saw your second post about this issue.

I picked a random course out of my library and published it as SCORM 1.2.

Then I unzipped/extracted it to my local computer using a Windows 10 PC.

There were no duplicate files.

Yesterday I imported a new SCORM for one course into our LMS and there were no error messages. I tested the course and it works.

So I'm not able to duplicate the problems you are having.

If it was a widespread issue, many people would be reporting the same problem.

Is this a problem for all of your courses or just one particular course?


Carol Combs

Hi Karl,

I had several colleagues reply to me last evening. Apparently several of them have experienced this issue in the past. They remove the duplicated files and that seems to work. And, apparently, the problem just goes away. 

It was happening on all my projects. It is difficult to see how it could be anything other than the Exporter in Rise given that it was in the zip file itself. 

I also used different Browsers - although I can't imagine how the Browser would cause duplicate files, I did try it.

I'm definitely open to any thoughts.


Carol Combs

Just a note -  this is apparently something that several folks have had issues with. I am finding more and more of these postings. Check this one out



I tried to remove the duplicate files to install - after removing the duplicate files, i received this message

Critical Errors
Multi standards (AICC/ SCORM/ xAPI) are not allowed in one file. Please create a separate file per each (AICC or SCORM or xAPI) and try again.


Still investigating to see how I can clean up the export.


Alyssa Gomez

Hi Carol!

By chance, do your Rise 360 courses contain a Storyline block? 

We fixed an issue recently where a Tin Can file was showing up in Rise 360 courses that included a Storyline block, causing errors when uploading SCORM packages to your LMS.

Here’s how you can update Storyline 360. After updating, please republish your Storyline project to Review 360 as HTML5-only, and reinsert your Storyline block in Rise 360. Let me know how you make out!

Carol Combs

Problem solved.

The only thing I changed was publishing HTML5 only (no flash).

However, I am asking my team to do the following:

1. Ensure you are up-to-date

2. Check the publishing settings in Rise and ensure they match with Storyline when embedding SL in Rise

3. Publish as HTML5 only


Thanks for the replies and tips.