Rise Export is creating duplicate files

I also saw your second post about this issue.

I picked a random course out of my library and published it as SCORM 1.2.

Then I unzipped/extracted it to my local computer using a Windows 10 PC.

There were no duplicate files.

Yesterday I imported a new SCORM for one course into our LMS and there were no error messages. I tested the course and it works.

So I'm not able to duplicate the problems you are having.

If it was a widespread issue, many people would be reporting the same problem.

Is this a problem for all of your courses or just one particular course?

Hi Karl,

I had several colleagues reply to me last evening. Apparently several of them have experienced this issue in the past. They remove the duplicated files and that seems to work. And, apparently, the problem just goes away. 

It was happening on all my projects. It is difficult to see how it could be anything other than the Exporter in Rise given that it was in the zip file itself. 

I also used different Browsers - although I can't imagine how the Browser would cause duplicate files, I did try it.

I'm definitely open to any thoughts.

Carol

Just a note -  this is apparently something that several folks have had issues with. I am finding more and more of these postings. Check this one out

https://community.articulate.com/discussions/rise-360/rise-export-scorm-1-2-not-uploading-into-lms

I tried to remove the duplicate files to install - after removing the duplicate files, i received this message

Critical Errors
Multi standards (AICC/ SCORM/ xAPI) are not allowed in one file. Please create a separate file per each (AICC or SCORM or xAPI) and try again.

Still investigating to see how I can clean up the export.

Carol

Hi Carol!

By chance, do your Rise 360 courses contain a Storyline block? 

We fixed an issue recently where a Tin Can file was showing up in Rise 360 courses that included a Storyline block, causing errors when uploading SCORM packages to your LMS.

Here’s how you can update Storyline 360. After updating, please republish your Storyline project to Review 360 as HTML5-only, and reinsert your Storyline block in Rise 360. Let me know how you make out!

Problem solved.

The only thing I changed was publishing HTML5 only (no flash).

However, I am asking my team to do the following:

1. Ensure you are up-to-date

2. Check the publishing settings in Rise and ensure they match with Storyline when embedding SL in Rise

3. Publish as HTML5 only

Thanks for the replies and tips.

Carol

So happy to hear the problem is solved, Carol! Thanks for following up. 

Hi Carl,

Could you please let me know how to check the publishing settings in Rise and ensure they match with Storyline when embedding SL in Rise?

Hi there! Please check out this article for details on the Storyline publish settings to use when adding a Storyline block in your Rise course.  Let us know here if you have questions.  You may also reach out to Carol directly on her ELH profile page if you have specific questions for her.  

I am sorry, but what was the answer? I could not find it from reaching this whole thread. 

Hi Michelle,

Since this is an older thread, let's start fresh. Are you exporting your Rise 360 course to Web or LMS? 

Are you finding duplicate files in the zipped output folder? If so, can you please share a screenshot of the duplicates?

Hi Alyssa, we are still struggling with the problem of duplicate font files in the zipped output folder (xAPI export to LMS). We use a custom font and use storyline blocks in our Rise course. But also courses without storyline blocks cause duplicate files. We can remove the duplicate manually from the zip archive, and then we manage to import to our LMS as a work around. Any suggestions how to solve the problem directly in Rise?

Hi Benjamin,

I logged a case for you with our support team to help investigate these duplicate fonts in your zipped files.  You should be receiving a response soon from our team.

You may also reach out to them directly here.

Also having the same issue here. Exported a SCORM file as SCORM 2004 4th Edition and when I went to upload it into our LMS, I got the same critical error about duplicate fonts.

We also experienced the same error message. I tried to delete the duplicate files, but it ended up deleting the entire js folder. Were you able to troubleshoot and upload into your LMS?

Hi, I'm using Rise to compile a scorm  1.2 file to load into Cornerstone and it keeps showing a duplicate file error. I've tried to run it as scorm 2004 also with the same issue. I then went into my previous rise files to see if this issue existed there and it doesn't. So I tried to recompile a previous file and it's now adding the multiple javascript files with the same name. I can't rename the files individually, it changes all the names. No storyboard, just a simple MP4 to Scorm file conversion. Is this a known new issue or related to this thread? 

Barbi, I am having a very similar issue with Rise and Cornerstone right now. There are no duplicate files in my SCORM zip file, though, despite the error message I am getting in Cornerstone. 

EDIT: It is actually also creating duplicate Javascript files for me as well. 

A colleague and I had the same issue today. Removing the duplicates from the zip file allowed us to publish in Cornerstone.

Not sure why the duplicates were there as I published the same Rise module yesterday (with a minor text change) and had no issues.

I'm having a similar issue with Rise360. This is the error I'm getting. The Zip file I published last week still uploads to Cornerstone. 

Hi

Articulate were superfast in fixing my issue. They have now said to clear my browsing history and this issue is now fixed for me.

Hopefully it is also fixed for others having this issue.

I can confirm that using an incognito chrome window fixed this issue for me as well!