In Rise 360, I have insert a link to a webpage. But when the learner clicks on the link, the web page opens directly (not in a new tab) and there is no way of return ing to the Rise.
Rise 360 is set to open URLs in a new tab. Usually, your web browser will control how hyperlinks are opened. Some browsers will open links in a new tab, and others in a completely new window. Did you notice different behaviors if you try to test the course in different web browsers?
I am not actually having the issue mentioned by Anna. I was just wondering what the expected behavior is supposed to be. Renz' post suggests that different browsers behave differently...
Thanks for the clarification. You'll want to check your browser settings to see if a new window should open, or a new tab. Here are the steps I took to check my browser settings in Chrome:
Open a new browser window, type any text in the search bar, and select Enter.
In the top right corner, select Quick Settings, then select See All Search Settings
Scroll down to Where Results Open
Check the box Open each selected result in a new browser window, if you'd like a new window to open.
Un-check this box if you do not wish for a new window to open when you click on a link
But you know we are not asking for ourselves right? Are we supposed to send this instruction to 10000 employees? Why is this not possible? It's possible in all other tools.
7 Replies
Hi Anna!
Rise 360 is set to open URLs in a new tab. Usually, your web browser will control how hyperlinks are opened. Some browsers will open links in a new tab, and others in a completely new window. Did you notice different behaviors if you try to test the course in different web browsers?
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Can you please provide a list of which browsers open Rise links in new tabs?
Indeed, how can we know what action will happen when the link is clicked?
Hello Georgina! As what Renz mentioned above, Rise 360 opens URLs or links in a new tab.
I've tested this sample Rise 360 course using different supported browsers and they all open the links in a new tab.
Are you able to replicate the behavior where links open in the same window/tab? Is the course hosted in an LMS environment or web?
I am not actually having the issue mentioned by Anna. I was just wondering what the expected behavior is supposed to be. Renz' post suggests that different browsers behave differently...
Hi, Georgina!
Thanks for the clarification. You'll want to check your browser settings to see if a new window should open, or a new tab. Here are the steps I took to check my browser settings in Chrome:
I hope this helps!
But you know we are not asking for ourselves right? Are we supposed to send this instruction to 10000 employees? Why is this not possible? It's possible in all other tools.