Rise: Needing to scroll after inserting block

Hi Dennis

That irritates me too. Not sure why it happens, or how to stop it, but if I can +1 on the annoyance scale maybe someone at Articulate can explain / fix.

Helen

Yes...drives me batty as well. Hoping it will be fixed soon. Thanks for posting such a good description of the issue. +1 for me as well.

Karin,

Yes, it was a little tricky trying to work out how to describe it, hence the reason I added some video. It drives me a little insane as well, especially after a long day of needing to do it over and over. Some of my course pages are long, so when working on those ones its very time consuming.

Regards

Dennis

Hi all,

Thanks for reaching out here and sharing that video, Dennis!

I tested this out myself in the Mac and Windows versions of Chrome and Firefox and Safari on a Mac, and I couldn't replicate what you were seeing.

I figured I'd take a Peek of my steps (apologies, I thought I recorded it with audio!) while in Chrome and let me know if I'm missing something or if you're using a different browser to author in Rise. 

Ashley,

I mainly work in Firefox, current installed version Quantum 61.0.1 (64bit).

I am a bit tight on time this morning, but will try Chrome tonight and see how I go. The course I am working on is built in Rise using Blocks. I will make some notes and get back to you tonight.

Regards

Dennis

Ashley,
Good evening.

Okay, so I have done some testing.

I can not replicate this in Chrome. I can replicate it in Firefox, and also in Firefox Developer Edition, and in Internet Explorer. All on a PC. I have a MAC laptop but its packed ready for a trip, but will try it tomorrow.

i have tried clicking and setting the cursor inside the section that I want to edit, then clicking on the edit button, but it still takes me back up the screen several pages. Happy to show you via a web conference or screen sharing if you like. Unfortunately I will be interstate for the rest of this week working, but happy to work out a time if you like. (I am in Sydney Australia, UTC +10 hours)

Regards

Dennis

Hi Dennis,

Thanks for letting me know you saw it in Firefox and IE - it looks like that's where Karin saw it too. Rise supports viewing the output in IE, but authoring in Windows you should use Chrome, Firefox or Edge.

I tested again in Firefox for Windows and still everything was working normally. Can you let me know what Firefox version you're using? I'm on the latest one which is Ver 61.0.1. 

Firefox 61.0.1 (64 bit)

Thanks, Karin.

Although I'm still not seeing this myself in that Firefox version, I'm going to share Dennis's original video with my team to take a look at. If you have a second to take a  Peek of the problem that would also help us look for any other clues as to what is different in your and Dennis's environment vs. mine.

I'll keep you both posted here!  

Hi again. It is not just after inserting a block that the need for scrolling happens. If I edit a section in my course and then exit that section, I am always brought up near the very top of the page again. Then I have to scroll scroll scroll to get back where I was. I've attached a Camtasia video...or here's the link to it on YouTube: https://www.youtube.com/watch?v=1ngJZRdI3oM

Thanks, Karin - that video is helpful. So you see it while editing a lesson/section and returning to the top of your menu/Table of contents page and when you're editing inside a block return the top of all the blocks in that group? 

Ashley,

Sorry I have not replied, i am interstate on business and never have much time spare when traveling. Heading home tonight for the weekend and will send more information.

Any chance we can do a video conference where I can share my screen so you can see the problem?

Regards

Dennis

Ashley,

Firefox, current installed version Quantum 61.0.1 (64bit).

Just tested it on a Mac book pro and the same thing happens using Firefox on the Mac.

Regards

Dennis

Thanks Dennis, I shared your previous video with my team, but I still couldn't replicate it myself using those same browsers. I don't have a video conference option, but if you have more info to add you could share another  Peek recording here with us? It would be helpful to capture your entire screen and browser.

Hi Ashley

Here's a Peek I did to demo it from my perspective.

https://360.articulate.com/review/content/c8a8cc7e-e702-49d6-b372-8677c9a58589/review

It seems to be when you have a long page of blocks it sends you back to the centre of the stack.

I couldn't record voice over due to location but the mouse flashes should help.

You'll see I'm using Microsoft Edge in this recording.

Helen

Yes. That shows what happens to me as well.

Thanks for sharing Helen.

I'll get this added to the report that Ashley filed and mention that it's not just Firefox :)

Sorry, I have been away from my office whilst working.

I have now had time to record the screen again. Its not very smooth but shows the problem.

Regards

Dennis

Thanks, Dennis and no apologies necessary! Hope you were off doing something wonderful. 

I appreciate the video, and I did share a few other video examples with the team already, but it's great to have more! I wasn't able to replicate it myself as I showed earlier, but I'll keep you posted here with any updates.