Rise "timeout" issues?
Feb 02, 2021
By
Leah Hemeon
Hi there,
Is anyone else experiencing "timeout" or connectivity issues in Rise? For the last hour or so I keep getting error messages at random intervals. Sometimes I've been able to clear them by closing the browser window and relaunching Rise. The Articulate status page (status.articulate.com) also seems to not be responding now (it was working earlier). Yes, I have stable internet and all other websites work. Yes, I have cleared my cache and cookies :)
Also, on my last connection to Rise I was trying to edit theme fonts in my course. All of my previous theme fonts have now disappeared. I hope this isn't permanent since it will mess up ALL of my clients' courses...
Is Rise experiencing network issues?
Thanks!
13 Replies
Yes, there is an issue:
https://www.articulatestatus.com/
Thanks Karl. That page wasn’t working either a while ago. Appreciate the update.
Hi there, Leah. I'm sorry for the downtime! Everything should be working normally again. If you are still having trouble with your fonts, you can let me know here or submit a case for quick 1:1 help.
Yep, I've been having this issue since yesterday and still having it now. Glad to know it's not just me!
Hi Crystal, I'm still having trouble with my fonts. I submitted a case the other day and then it resolved itself and now it's been back again since yesterday. Should I submit a case again or can you help me, too?
Seconding Jennifer's comment above. Everyone on my team is having constant timeout/related issues yesterday and today, which isn't reflected on the linked status tracker above. Is this a known issue on Articulate's end?
Yes! Having issues now as well! :(
Yes, the issues seem to be back again. It's definitely slowing down my work...
Hi everyone. I'm really sorry that we've identified an issue with Rise 360. You can follow our status page here for updates, and I'll also post here once we're in the clear.
While you are on it, uploading audio is not working either. I'll have to leave that part until the end, hoping things get fixed soon. Thanks for the updates.
Hi everyone! The timeout issue has been resolved and you shouldn't be experiencing any further connectivity issues!
Please clear your browser cache and use the latest version of your browser to avoid any possible connection problems.
Hi. We experienced the same connectivity issues yesterday 7th Feb between 4 and 6.30 NZ-time. Multiple staff members (working remotely in different areas) all experienced the problem. I did submit a case - so I'm wondering why the disruption is not reflected on your connectivity status page?
Hi there, Martine. We had an incident this weekend that resulted in some errors and slow loading for you on Rise 360. It is resolved now, and details can be found on our status page here. I'm sorry that issue got in your way! Thanks for sharing that you were impacted.