Rise Video Closed Captions Not Showing
Jul 03, 2020
I've created a course in Rise 360 that has videos throughout. I have uploaded VTT files for closed captioning for these videos within Rise.
Everything appears to work as it should when I preview or look at it using Review.
I then published to a SCORM file for our LMS and when I tested in the LMS environment, none of the closed captions show. I have the option to turn them on, I select them, but no closed captions appear. I checked the SCORM package and I can see that the VTT files are in there.
Has anyone else encountered this, know what might be causing it and/or how to fix?
Thanks for your help!