Have you noticed that the filenames are not always shown when you upload a video to Rise?
Some filenames are shown, but for others, the panel is blank.
It's not a major issue, but if I cannot tell what version of a file has been uploaded, I sometimes need to upload them again to make sure it is the latest.
Hi Karl, no the file names are not long, but they do have some dashes and underscores in them, which I think you would agree are standard formating method.
It's very peculiar, but I'll run some experiments to see what's happening.
That's certainly odd! If you find that this happens with particular video files, we'd love to have a closer look. You can send those our way for testing by clicking here.
Hi Alyssa, I uploaded 5 videos yesterday and in all cases, the video filename is shown. I updated 2 of them today and in 1 case the filename is not shown. As it stands, I cannot see what the issue is as the filenames follow the same format, such as Course_1_overview_28112019.mp4
We've tried recreating this issue on our end, but so far we haven't seen the problem. We'd love to get more help from you, so I've opened a case on your behalf. You'll hear from our Support team soon!
I have noticed that the video file name shows up in all views except desktop. This means I need headers to show the titles for those in desktop view and it's redundant for all other views.
The issue Barry is seeing relates to video titles displaying while editing the course, but it sounds like you're referring to video titles displaying when a learner views the course.
Do you see the problem when you use the device icons in while previewing the course? If so, can you share a screenshot to help me understand where the where title is missing?
The support team have since contacted me and agreed this is an issue that they can recreate, and have raised it as a possible software bug.
As it stands, they cannot suggest a workaround. So I'll have to keep a record of the video files uploaded to Rise, as I cannot always tell which one is in place.
Hopefully, it will get fixed soon.
Rather than having to upload images and videos via the position in the Rise course, do you think we may have access to a repository one day? It would make updating files a lot easier.
Thanks for the update, Barry! I'm glad our Support team could get to the bottom of it. Now that we know it's a bug, we can begin looking into a fix.
As for your idea about the media repository, I'm happy to pass that along to our product team! We're always open to hearing how we can make Rise 360 better for you.
Hi! Here are screen shots of the desktop view and one of the other views, all of which have the title on the video. This is true in view mode, as well. I would actually prefer not to have them on there; can that be turned off? Thanks!
I thought maybe your issue would actually help me, as I cannot always see the file names, but I don't see what you are seeing when I preview my course in Google Chrome. What browser are you using to preview?
Hi there, Carol. Thanks for sharing your screenshots! Those blocks look like they might be Storyline blocks, and they won't automatically play in mobile browsers. You can check the Player Properties to see if the title is included for that course and choose to disable that feature.
Hi Barry,
I create the videos in Camtasia, imported them into Storyline 360 so I could caption the videos without burning them in, and published as a Storyline course so I could import it into Rise as a block. I disabled the title on the Storyline side, so I don't know why it's showing up in the other views.
That said, you may be able to use that process to include the title. It's in the Player tab.
The issue you were seeing where the video file name was missing when uploading new video in a Video block is now fixed. We appreciate you reporting this to us, and please let us know if you need any more help!
Hi! Thanks for your note. You're right, it's a Storyline block. I already have the title disabled in the player. I renamed the videos so the names make more sense to users.
Thanks,
Carol
18 Replies
Are your file names long and do you use any special characters?
Hi Karl, no the file names are not long, but they do have some dashes and underscores in them, which I think you would agree are standard formating method.
It's very peculiar, but I'll run some experiments to see what's happening.
Hi Barry,
That's certainly odd! If you find that this happens with particular video files, we'd love to have a closer look. You can send those our way for testing by clicking here.
even i am facing the same issue. After uploading my video the file name do not show. Any solution to this.?
Hi Alyssa, I uploaded 5 videos yesterday and in all cases, the video filename is shown. I updated 2 of them today and in 1 case the filename is not shown. As it stands, I cannot see what the issue is as the filenames follow the same format, such as Course_1_overview_28112019.mp4
Thanks
Hi Barry,
We've tried recreating this issue on our end, but so far we haven't seen the problem. We'd love to get more help from you, so I've opened a case on your behalf. You'll hear from our Support team soon!
I have noticed that the video file name shows up in all views except desktop. This means I need headers to show the titles for those in desktop view and it's redundant for all other views.
Hi Carol,
The issue Barry is seeing relates to video titles displaying while editing the course, but it sounds like you're referring to video titles displaying when a learner views the course.
Do you see the problem when you use the device icons in while previewing the course? If so, can you share a screenshot to help me understand where the where title is missing?
Thanks Alyssa.
The support team have since contacted me and agreed this is an issue that they can recreate, and have raised it as a possible software bug.
As it stands, they cannot suggest a workaround. So I'll have to keep a record of the video files uploaded to Rise, as I cannot always tell which one is in place.
Hopefully, it will get fixed soon.
Rather than having to upload images and videos via the position in the Rise course, do you think we may have access to a repository one day? It would make updating files a lot easier.
Thanks for the update, Barry! I'm glad our Support team could get to the bottom of it. Now that we know it's a bug, we can begin looking into a fix.
As for your idea about the media repository, I'm happy to pass that along to our product team! We're always open to hearing how we can make Rise 360 better for you.
Hi! Here are screen shots of the desktop view and one of the other views, all of which have the title on the video. This is true in view mode, as well. I would actually prefer not to have them on there; can that be turned off? Thanks!
Hi Carol,
I thought maybe your issue would actually help me, as I cannot always see the file names, but I don't see what you are seeing when I preview my course in Google Chrome. What browser are you using to preview?
Many thanks :)
Hi there, Carol. Thanks for sharing your screenshots! Those blocks look like they might be Storyline blocks, and they won't automatically play in mobile browsers. You can check the Player Properties to see if the title is included for that course and choose to disable that feature.
Let me know how that works!
Hi Barry,
I create the videos in Camtasia, imported them into Storyline 360 so I could caption the videos without burning them in, and published as a Storyline course so I could import it into Rise as a block. I disabled the title on the Storyline side, so I don't know why it's showing up in the other views.
That said, you may be able to use that process to include the title. It's in the Player tab.
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Good luck,
Carol
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Hi Barry!
The issue you were seeing where the video file name was missing when uploading new video in a Video block is now fixed. We appreciate you reporting this to us, and please let us know if you need any more help!
Hi! Thanks for your note. You're right, it's a Storyline block. I already have the title disabled in the player. I renamed the videos so the names make more sense to users.
Thanks,
Carol
[Signature 2016]
Happy we could help, Carol! Please let us know if you have any other questions about this.
Great stuff!
Thank you for the update and for getting this fixed so quickly. I really appreciate it.
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