Just an FYI. Was working on my courses and all of a sudden the fonts all changed in my lesson everywhere when I was importing a new image into my lesson. Then HTML scripting starting showing up all throughout the lesson and then the lesson froze and disappeared completely from my course list. It did come back about a minute later thankfully, and seems to be ok, but wanted to share in case anyone else saw this behavior.
Whoa, Jeff! That image and description sound incredibly weird.
I'm glad things are back to normal, but I'd love to find out a bit more about what happened just before you saw this.
Have you seen it happen again after posting this? Can you let me know what you were doing before it started? Also, if you can share anything else about your set up (browser, Windows vs. Mac, etc.) that'll help our team look into this.
Thanks Ashley, it has not happened since, but when it did, there were HTML tags all over the page. Using Windows 7, latest Chrome browser. I was changing an image on a course I created a few weeks ago, and when I did, all of the text on the screen went from Lato to I think a Times New Roman, then everything disappeared.
Just now, I added a new text block, put in some headings to those text blocks, previewed, when I went back to the blocks, the headings I added disappeared. Different that the issue below. But I added them back and seems to be ok.
Hey Ashley, one of my developers on another course just now had this happen, similar what happened to me yesterday. She was just scrolling in her course. see attached.
Thanks, Jeff for that image. It looks like an audio and a quote block? Were you both on Chrome in Windows 7? Are you also accessing Rise from the same network?
Could you let me know the course title and your colleague's name, and your course title too?
Thanks, Jeff. I have this reported to my team too, and they've been able to replicate it intermittently. They're still looking into the cause, but I'll keep you posted here and any other info you've got to share is always help to that investigation!
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Whoa, Jeff! That image and description sound incredibly weird.
I'm glad things are back to normal, but I'd love to find out a bit more about what happened just before you saw this.
Have you seen it happen again after posting this? Can you let me know what you were doing before it started? Also, if you can share anything else about your set up (browser, Windows vs. Mac, etc.) that'll help our team look into this.
Thanks Ashley, it has not happened since, but when it did, there were HTML tags all over the page. Using Windows 7, latest Chrome browser. I was changing an image on a course I created a few weeks ago, and when I did, all of the text on the screen went from Lato to I think a Times New Roman, then everything disappeared.
Just now, I added a new text block, put in some headings to those text blocks, previewed, when I went back to the blocks, the headings I added disappeared. Different that the issue below. But I added them back and seems to be ok.
Hi Jeff,
Thanks for that additional detail. What type of block were the images included in?
Was the odd behavior with the settings happening on the same course too?
I believe it was a Flashcard grid, I was swapping out an image for the front of card.
And the other issue I believe was with a different course.
Hey Ashley, one of my developers on another course just now had this happen, similar what happened to me yesterday. She was just scrolling in her course. see attached.
Thanks, Jeff for that image. It looks like an audio and a quote block? Were you both on Chrome in Windows 7? Are you also accessing Rise from the same network?
Could you let me know the course title and your colleague's name, and your course title too?
She is on windows lenovo windows 10, not on same network, she is in another city, i will find out the course name.
Thanks, Jeff. I have this reported to my team too, and they've been able to replicate it intermittently. They're still looking into the cause, but I'll keep you posted here and any other info you've got to share is always help to that investigation!
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