Rise360 completion tracking not working with SuccessFactors

Mar 11, 2024

By Heather Johnson

Hi.

My organisation uses SuccessFactors as the LMS.

Completion tracking is set to be based on percent complete, but the LMS is tracking based on first quiz result.

Set up:

quiz with multiple attempts
80% pass requirement
pass required to progress to the next lesson
complete/incomplete tracking

Issue:

result from first quiz attempt sent to LMS
when a learner fails on the first attempt but passes on the second attempt the LMS is recording the course as failed

Has anyone come up against this problem?

4 Replies

Jörg Kummer

2 months ago03/12/24 at 12:18 pm (UTC)

This post was removed by the author

Heather Johnson
Author

2 months ago03/12/24 at 7:53 pm (UTC)

Hi Jörg

Thank you for replying.

The issue is that I do not want to track by the quiz result.

I want to track by completion.

Rise is sending the quiz grade to the LMS even though I've set tracking to be by completion.

We don't want to save the quiz score - just completion of the module.

Have you run into that before?

Thanks

Heather

2 months ago03/13/24 at 2:12 pm (UTC)

Hi Heather!

Sorry to hear quiz tracking from your Rise lesson isn't being reported correctly by your LMS. Glad to see Jorg has been helping you!

Have you had a chance to test the Rise lesson with SCORM Cloud? It's a virtual LMS environment we use to determine if an issue lies with a project file or the LMS itself. If you test your Rise lesson in SCORM Cloud, and the quiz tracking works as expected, then the issue is likely LMS-based.

If you still see the same behavior in SCORM Cloud, or if you need our help testing, please open a support case, so we can take a closer look at your project.