Today we needed to update a RISE file and found that the file looked different (older) for me, the course owner, than it did for a course manager, who saw updates that he had made later. How can two different collaborators see different versions of the same Rise file? Why can I not see changes he made in December or January? We confirmed that there is only one file of this name in either of our collections and I made the updates on my desktop to correspond with his. However, this could create a big issue going forward, as we have hundreds of files, all shared by 3 or 4 people, and we must maintain version control. All collaborators have seats on the same license. Please advise
We have not ever used the SHARE link, as we each work in the actual work file, opening it at different times. We only use the SHARE link to occasionally show the in-progress file to those who don't have access to the work file. There is no point in looking at that now, as we have had to manually make the files match so they can be available to our students.
Hi Amelia! I'm sorry to hear that you are not seeing the updates made by one of your collaborators.
I would like to inquire if you are experiencing a similar issue with other collaborators or courses. Additionally, could you confirm if your collaborator is able to see the updates you make to the course?
Should the issue persist, I would suggest opening a support case here. This way, our support engineers can investigate the matter further and provide you with a proper resolution.
Students do not access the course on Rise. SCORM packages are published and loaded to an LMS. We just need all collaborators to be able to see and build on what other collaborators have done.
I haven't seen this issue reported before, so I'd like to test if the behavior is isolated. Would you mind asking the affected authors to clear the cache of their browsers and then test to see if they are still able to observe differences when editing the course?
It would also help if we could get a visual representation of the issue. Would you be willing to upload screenshots showing the different versions so we can take a closer look at what's happening?
6 Replies
Hi Amelia,
When you view the course using the SHARE link, which version of the course do you see?
We have not ever used the SHARE link, as we each work in the actual work file, opening it at different times. We only use the SHARE link to occasionally show the in-progress file to those who don't have access to the work file. There is no point in looking at that now, as we have had to manually make the files match so they can be available to our students.
Hi Amelia,
The reason I suggested using the SHARE link, is that this is what students will see when the course is published.
It would help you troubleshoot differences seen by different collaborators.
Hi Amelia! I'm sorry to hear that you are not seeing the updates made by one of your collaborators.
I would like to inquire if you are experiencing a similar issue with other collaborators or courses. Additionally, could you confirm if your collaborator is able to see the updates you make to the course?
Should the issue persist, I would suggest opening a support case here. This way, our support engineers can investigate the matter further and provide you with a proper resolution.
Students do not access the course on Rise. SCORM packages are published and loaded to an LMS. We just need all collaborators to be able to see and build on what other collaborators have done.
Hi Amelia,
I haven't seen this issue reported before, so I'd like to test if the behavior is isolated. Would you mind asking the affected authors to clear the cache of their browsers and then test to see if they are still able to observe differences when editing the course?
It would also help if we could get a visual representation of the issue. Would you be willing to upload screenshots showing the different versions so we can take a closer look at what's happening?