SharePoint Hosted Course - Can't see through Smartphone?

May 04, 2020

I'm hosting Rise courses through our SharePoint sites (Office 365) and they've been working well.  I send the url pointing to the .aspx file to our people and they can access it from their PC (Internet Explorer or Google Chrome).  

I've hit a snag with smartphone viewing.  When people try to access the SharePoint url through their smartphone, the Rise course doesn't launch. It goes to a SharePoint page, but no course.  

Does anyone have a workaround for this? 

1 Reply
Alyssa Gomez

Hello, Amanda! 

It looks like you're using SharePoint Online, is that right?

SharePoint Online (the Microsoft Office 365 Hosted Edition) won't play HTML files. As a result, SharePoint Online can't host published Rise 360 content, which includes HTML files.

You might have been able to work around this on desktop machines by renaming the .html file to .aspx. Hopefully someone who has used a similar hosting solution can point you in the right direction for mobile viewing. 

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