Something went wrong" Messaging add the first block and accessing courses

Oct 19, 2023

Hi There, 

Every time I attempt to add a block or review my course I am setting the error "Something went wrong. Please try again or contact support if the problem persists."


- logged out and back into Rise 360

- deleted original lesson, created a new lesson and tried to add a block

- deleted the course, created net new and went through the same steps - same issue

- duplicated the course and tried to add a block

- tried to access and update lessons on existing courses, issue persists. 


Kindly advise how to proceed.

Thank you

1 Reply
Gren Foronda

Hi Megan!

Sorry to hear that you are getting an error when trying to review or edit your Rise course.

I see you have filed a support case, 03915754, and our colleague Chester sent his initial response. Please reach out to him directly to troubleshoot the issue further.

Let us know if you need any assistance on this matter. Have a lovely day!