Sorting Card Activity Not Showing all Text
Apr 27, 2023
In a Rise course, we have a sorting card activity. When we are on mobile and have the device in portrait, some of the text is missing from the cards to be sorted. We have to turn the device landscape to see all of the text that is on the card. This brings up two issues:
- A learner will not necessarily know that they need to turn their device landscape because they may not realize text is missing.
- If the device is landscape, the learner cannot complete the activity because the full activity (the pile of cards and sorting piles) do not all fit on the screen.
Is there either something I can do to fix this or, is this something Articulate could address by having the text automatically downsize to fit on the card?
6 Replies
Hi Amanda! I'm sorry to hear you are encountering this issue in Rise when viewing the course in portrait mode using a mobile device.
We were able to replicate this issue from our end. A report has been submitted to our engineering team for further investigation. I will keep you posted for any updates or if we find a valid workaround for this issue.
Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.
Thanks so much for getting back to me. I look forward to their solution.
I have the same problem. The card activity is unusable on the mobile version.
Hi there,
have you got any news regarding the card issue on rise?
Thank very much
Have a nice day
isapiens
Hi Angelo- I wanted to follow up on this issue to see what fix has been found. Thanks.
Hello!
We have fixed this issue where words in a sorting activity get truncated when viewed in Portrait mode on mobile devices. Please republish your Rise 360 course and upload it again to your LMS to see the changes.
Let us know if you run into any further trouble with this!
This discussion is closed. You can start a new discussion or contact Articulate Support.