Storyline video published to Review 360 won't load in RISE when on LMS

Aug 12, 2019

I created a short video in Storyline and uploaded to Review 360.  Within the Rise course, I grabbed the video from Review but this video won't load when I've launched the course on the LMS... but 8 other videos within the same Rise course work fine.  This is the screen I get (see attached).  I have tried IE 11 and Chrome with the same results.  

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