Videos in RISE Crashing Course in LMS

Jun 18, 2021

I  have a RISE course with 8 videos - 4 View only, 4 Interactive. I have imported them using Interactive/Storyline blocks from Review 360. Everything works within RISE and Storyline - until it's in our LMS (SAP SuccessFactors LMS). After the 1st Interactive video, the course crashes in the LMS and I'm kicked out of the course.

The LMS Zip file is 137,896 KB

1 Reply
Hazel Bartolome
I'm sorry to hear that your course is crashing in your LMS,  SAP SuccessFactors. I would suggest to troubleshoot your file SCORM Cloud to check if the behavior is the same. SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.
This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
You'll also find some helpful LMS-troubleshooting tips here.
If your course works properly in SCORM Cloud but not in your LMS, kindly a support case and share your SCORM Cloud findings with your LMS provider to troubleshoot the issue.
Hope this helps!