Stuck on "Processing" when trying to change image

Oct 08, 2019

Hi all, I keep running into an issue where Rise 360 will be unable to change to a different image. When trying to either upload or use Articulate's stock photos the photo either won't upload or get stuck on "Processing". I am not able to cancel it either. I am using Chrome. Can anyone help?

1 Reply
Crystal Horn

Hi there, Alex. I'm sorry we missed you earlier this morning! Are you still having trouble with uploading or changing images? I was able to both upload an image file and use the Content Library in Chrome v.77 at the time of this reply.

If you're still getting stuck, you can reply to me here or start a case with my team for 1 on 1 help.

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