When I try to upload an xlf translation file into my course, it is stuck on "processing."
I followed the instructions: made a copy of the course (didn't change the course), exported English xlf, had it translated and tried to import the translation xlf. It is stuck on "processing" and won't budge.
I'm sorry you are having an issue with your color palette! I understand you are having an issue importing XLF translation files. I see you've opened a support case and are working with Philam. You are in good hands! If you have any questions about the case, please respond within the case via email.
Hi, I have the same issue! I downloaded 3 results as XLIFF an XLF files of current projects. 2 of them are fine - But th third (themain course) is only processing . I changed the browser, downloaded again and again - no way. What can I do?
Thanks so much for reaching out! I'm sorry to hear you're running into this issue as well.
I've created a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email to take a closer look at your files.
Hope that you have a great start to your week and happy developing!
Sorry to hear that you are encountering the same issue.
Translation import issues usually show if the XLIFF file being imported was not exported from the same course. You must create a duplicate of your course for each language translation, each duplicate representing the language you would like to translate it. Then, you will need to export the XLIFF files from those duplicate courses for translation. Once the translation is done, you will need to import the XLIFF file to where it was exported originally.
If you are still encountering issues, please feel free to open a case with us here so that one of our technical support engineers can take a look at your XLF file.
I am having the same issue. I followed the instructions and duplicated the course and have tried uploading the translation to the duplicate course but it keeps getting stuck on "processing". I have submitted a support case so hopefully they will help to resolve this issue.
I'm having a similar issue. The XLF imports in half a second but shows the old version. To be on the safe side I tried exporting versions in XLF 1.2 and 2 and making changes. They also failed during the upload (they imported in .5ms but showed zero results in file)
9 Replies
Hi Nickie,
I'm sorry you are having an issue with your color palette! I understand you are having an issue importing XLF translation files. I see you've opened a support case and are working with Philam. You are in good hands! If you have any questions about the case, please respond within the case via email.
Thanks for reaching out!
Hi, I have the same issue! I downloaded 3 results as XLIFF an XLF files of current projects. 2 of them are fine - But th third (themain course) is only processing . I changed the browser, downloaded again and again - no way. What can I do?
Hi Carola,
Thanks so much for reaching out! I'm sorry to hear you're running into this issue as well.
I've created a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email to take a closer look at your files.
Hope that you have a great start to your week and happy developing!
Hi,
I have the same issue.
Did you find a solution?
Hi Astrid,
Sorry to hear that you are encountering the same issue.
Translation import issues usually show if the XLIFF file being imported was not exported from the same course. You must create a duplicate of your course for each language translation, each duplicate representing the language you would like to translate it. Then, you will need to export the XLIFF files from those duplicate courses for translation. Once the translation is done, you will need to import the XLIFF file to where it was exported originally.
Please check out this article for more details.
If you are still encountering issues, please feel free to open a case with us here so that one of our technical support engineers can take a look at your XLF file.
Thanks Hazel, I’ll do that…
it was exactly the same course.
Duplicated one, exported from the duplicate , imported to the same duplicate.
I am having the same issue. I followed the instructions and duplicated the course and have tried uploading the translation to the duplicate course but it keeps getting stuck on "processing". I have submitted a support case so hopefully they will help to resolve this issue.
I'm having a similar issue. The XLF imports in half a second but shows the old version. To be on the safe side I tried exporting versions in XLF 1.2 and 2 and making changes. They also failed during the upload (they imported in .5ms but showed zero results in file)
Hi there, Josh! It looks like you opened a support case for this issue, and my colleague, Jan, is assisting you. You're in good hands!