I successfully exported and downloaded my course once, then I made some edits and exported it again. It says the export was successful, but I am not getting the email with download file. I already made sure the email address was added to my safe list.
Thanks for reaching out here - do you have the name/title of the course you were attempting to export? That way my team can take a look and test it as well?
Also, did you check the downloads within your browser? When you export you'll see the email indicating it's completed, but you should also be able to find it within the downloaded files of your web browser. Double check that you're using a browser supported for Rise.
I also saw you submitted a support case, so I'll follow up with you there too!
Ashley,
Thanks for the follow up. The course name is MRSA and VRE Practice Update.
I checked my downloads folder and did not see it there either.
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
Ashley, I was using Internet Explorer 11.
It is interesting because I exported it multiple times after the initial one, and I only received that one email at 12:23.
Thanks for checking on it for me!
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
7 Replies
Hi Sarah,
Thanks for reaching out here - do you have the name/title of the course you were attempting to export? That way my team can take a look and test it as well?
Also, did you check the downloads within your browser? When you export you'll see the email indicating it's completed, but you should also be able to find it within the downloaded files of your web browser. Double check that you're using a browser supported for Rise.
I also saw you submitted a support case, so I'll follow up with you there too!
Ashley,
Thanks for the follow up. The course name is MRSA and VRE Practice Update.
I checked my downloads folder and did not see it there either.
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
Thanks Sarah! We'll take a look.
Note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
Ashley,
I got an email with download at 12:23!
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
Awesome Sarah! Not sure what caused the issue for you before, but I also sent you a copy of the Export in your support case.
If you can let me know what browser you were using, our team can look into it further and confirm it doesn't happen for you again. 😀
Ashley, I was using Internet Explorer 11.
It is interesting because I exported it multiple times after the initial one, and I only received that one email at 12:23.
Thanks for checking on it for me!
Sarah Amole MSN, RN
Sacred Heart Health System | Ascension
Evidence-Based Practice Coordinator
Office: 850-416-6181
Cell: 850-776-5011
sarah.amole@ascension.org
Hi Sarah,
That would explain it! IE11 isn't supported for authoring content.
These browsers are supported for authoring Rise courses on laptop and desktop computers. Touchscreen authoring isn't supported.
Google Chrome (latest version)—Best experience
Firefox (latest version)
Microsoft Edge (latest version)
Google Chrome (latest version)—Best experience
Safari (latest version)
Firefox (latest version)
Let me know if you run into an issue exporting from any one of those browsers!
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