Taking forever to replace/upload a video in Rise. Oct 06, 2020 By Yang Liu I tried to replace a video in Rise but it took forever to process video. It keeps showing "processing video" but never finishes. How can I replace a video with mine? Thanks.
Stefanie Kunze over 3 years ago10/06/20 at 4:11 pm (UTC) Hi - I am facing the same problem. It used to work yesterday...?!
Alyssa Gomez Staff over 3 years ago10/06/20 at 9:47 pm (UTC) Hi there! We were experiencing issues in Rise 360 earlier today, but now everything is working normally again. If you're still having trouble uploading a video, please open a case here, and we'll investigate the problem with you!
Stefanie Kunze Alyssa Gomez over 3 years ago10/07/20 at 9:39 am (UTC) Hi Alyssa, works perfect! Thank you for your prompt support. Regards from Germany, Steffi
Alyssa Gomez Staff over 3 years ago10/07/20 at 2:09 pm (UTC) You're welcome, Stefanie! By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
Stefanie Kunze Alyssa Gomez over 3 years ago10/22/20 at 6:09 am (UTC) Hi - I am facing again the problem that I cannot upload or replace a video. Are there again problems in Rise? Thanks for a short note. Regards, Steffi Just to let you know... it is working again :-)
Crystal Horn Staff Stefanie Kunze over 3 years ago10/23/20 at 7:45 pm (UTC) Hi Stefanie! We didn't notice any downtime on our side. I'm sorry that happened again to you! If you see issues again, will you let us know by clicking here? We will see it a little bit sooner and get you some quick help. Thanks!
7 Replies
Hi - I am facing the same problem. It used to work yesterday...?!
Hi there! We were experiencing issues in Rise 360 earlier today, but now everything is working normally again.
If you're still having trouble uploading a video, please open a case here, and we'll investigate the problem with you!
Hi Alyssa,
works perfect!
Thank you for your prompt support.
Regards from Germany,
Steffi
You're welcome, Stefanie!
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
:-) Thanks - you're a star!
Hi - I am facing again the problem that I cannot upload or replace a video. Are there again problems in Rise?
Thanks for a short note.
Regards,
Steffi
Just to let you know... it is working again :-)
Hi Stefanie! We didn't notice any downtime on our side. I'm sorry that happened again to you!
If you see issues again, will you let us know by clicking here? We will see it a little bit sooner and get you some quick help. Thanks!
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