Translated labels for Rise Course exceeding label character limit

Hi there, Kathryn. It sounds like the error is caused by fields exceeding the character limits for labels. Each label field has a distinct character limit.

As an alternative, can you shorten the label text in the .xlf file before importing it into the relevant version of the course? That way, you won't have to manually input every label; just make changes in the longer ones.

I'd love for us to make sure there isn't another reason for the error, however. Feel free to share the details with us here privately, and we can give specific next steps.

Hi Crystal,

Thanks for responding! I think the character limit needs to be extended in that case. Some languages will just require more characters to express the same idea. It does not seem reasonable to expect users to edit their correctly translated labels to meet character limits imposed by the software. Even if it was clear what the character limits were (it sounds like they may be different for each label?), I would not be able to do this without going back to my translators at additional expense. Would extending or removing the character limit not be the best fix for everyone? Many thanks.

Hi Kathryn,

I can certainly understand where you're coming from, and I appreciate the feedback. We'll bring this up with our team again, and we'll let you know if we get any updates on the character limits.

Hi Kathryn,

I wanted to check in with you about the Spanish label translation in Rise 360. Have you tried using the built-in Spanish label set? 

You mentioned the Must pass quiz before continuing label specifically. Could you use the built-in label, "Debe pasar una prueba antes de continuar"? 

Thanks Alyssa,

I’ve used the pre-built labels where available. The language above is Brazilian Portuguese. I also had a problem with my Japanese labels. I copied and pasted and had the same issue with the character limit. Would be great if this could be fixed.

Ah, thanks for clarifying that! I'll bring this to my team for more discussion. I'll let you know if I get an update!

3 years have passed and there doesn't seem to be a fix yet as I have the same issue with Polish today.

Hi, Roger! I'm sorry to hear that you've encountered an issue with your Polish label translation. Have you tried updating your translation file to use a shorter version of the translation?

Yes, we had to use a different phrase but not quite what we wanted.
I noticed other people requested this improvement over 3 years ago.

Even I have the same issue. I absolutely agree with Kathryn because I am facing issues with Brazilian PT and JP text and labels. I am constantly being asked by my other team mates how they can paste a longer sentence and I don't have any answer. RISE certainly needs to be more translation-friendly. 

I totally agree, just ran into the same problem tranation labels English to French. It's been 4 years... so, like most everything thats needs to be fixed or corrected will never get done as usual.

I created the original post back in 2019, and it seems this has still not been corrected. I consider this a fault with the software rather than a feature request. The label fields should accommodate correct translations without imposting character limits. It shouldn't be up to the users to work around the fault by re-phrasing correctly translated text. Is there an update from Articulate about this please?

Hi Kathryn!

Thanks for checking in on this!

I don't have any updates to share at this time, as our development team has been prioritizing other features. Not to worry! I see you've been included in the feature report and we'll be sure to provide updates if it makes it onto our Feature Roadmap.

In the meantime, here's a deeper look at how we manage feature requests.