I have several translation files that I am trying to import into a Rise course. I get "import successful" when I insert the translated file, but then the course is still in english. Out of seven translation files, only one imported (and it has a bunch of question mark symbols scattered all through it. The other six all say "import successful" but the courses are still in english.
Hi, Jeanne. To confirm, have you duplicated your course, and exported a translation file from each version? If you're following those steps and not seeing your translated text import properly into your courses, we can have a closer look.
Feel free to share which translation tool you're using to get input from our community of course authors, as well!
I don't know what you mean by "each version." I created the course in English, exported an XLIFF file and sent it to my client's translation provider. They sent back a separate .xlf file for each language. I then created a copy of the original Rise course and tried importing the .xlf file.
Got it; thanks for clarifying, Jeanne! The translated XLF needs to come from the course that created the export, not the original English version. This means you'll need to duplicate your course first, and then export an XLF file from each duplicate. Give each of those XLF files to your client's provider to translate, and then import each one back into the course from which it came.
Wow. That's going to cost me extra. Is this explained somewhere in Rise? I didn't see this in the instructions for translation and it would certainly have been helpful to know before I sent the files to the translation company.
Well, I guess my point is that these instructions don't say that if you are translating into multiple languages that you need to copy the course multiple times before exporting the XLIFF. My assumption was that I could do it after the translations came back from the vendor.
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Hi, Jeanne. To confirm, have you duplicated your course, and exported a translation file from each version? If you're following those steps and not seeing your translated text import properly into your courses, we can have a closer look.
Feel free to share which translation tool you're using to get input from our community of course authors, as well!
I don't know what you mean by "each version." I created the course in English, exported an XLIFF file and sent it to my client's translation provider. They sent back a separate .xlf file for each language. I then created a copy of the original Rise course and tried importing the .xlf file.
Got it; thanks for clarifying, Jeanne! The translated XLF needs to come from the course that created the export, not the original English version. This means you'll need to duplicate your course first, and then export an XLF file from each duplicate. Give each of those XLF files to your client's provider to translate, and then import each one back into the course from which it came.
Let me know how that works for you!
Wow. That's going to cost me extra. Is this explained somewhere in Rise? I didn't see this in the instructions for translation and it would certainly have been helpful to know before I sent the files to the translation company.
I'm sorry to hear that, Jeanne. Yes, we have these steps here:
https://community.articulate.com/series/rise-360/articles/rise-360-translate-your-course
Well, I guess my point is that these instructions don't say that if you are translating into multiple languages that you need to copy the course multiple times before exporting the XLIFF. My assumption was that I could do it after the translations came back from the vendor.
I'm sorry that step wasn't clear, Jeanne. We'll look at ways we can clarify that in our documentation. Thanks for bringing it up to us!
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