Uploading Pictures from Content Library

Dec 29, 2021

Hey all! I'm having issues with uploading pictures from content library. When searching for photos, most photos don't show and it only show this photo icon. Is there any way to resolve this issue? 

1 Reply
Karl Muller


Are you working in an office environment or from a home office?

If you are working from home, are you using a VPN? If you turn off the VPN, can you see the image thumbnails in the Content Library?

If you are working in an office environment, your IT team needs to enable the required Articulate web endpoints. 

In particular this one needs to be enabled:

Content Library 360 Assets

This domain is required for browsing Content Library 360 images and videos in Storyline 360 and Rise 360. If you have questions about Content Library 360 assets, let us know. We’re happy to help!

See https://articulate.com/support/article/Articulate-360-Network-Endpoints